Processing Assistant V

Work Type
Family and Children’s Services

Salary
$31,926

Closing Date
Open Until Filled
Posted March 15, 2023


Agency Name
Vance County

Work County
Vance

Job Location
500 N. Beckford Drive
Henderson
North Carolina
27536
Job Description

Job Description

Processing Assistant V Job Description Adult Medicaid  Employees perform a variety of office and/or technical tasks to accomplish the specialized processing of information, documents or materials. Employees typically work in an environment with other Processing Assistants, but may work alone; while work goals are shared, individual assignments may vary. Employees report to Support Services Supervisor. Work functions are similar to other office support roles, but employees have a significant concentration in the areas of Records and Reports, Files and Public Contact. Statistical, financial, and/or other record keeping; public contact including receiving and providing information and problem solving; files maintenance and management; composition, calculation, and determination of an action or compliance; and office equipment operation. Work may require the use of a variety of manual or automated office systems. These systems are used to establish, retrieve, verify, research, update and/or authorize processing actions. Employees may work with one process or several related processes. This position is responsible for clerical support for all eligibility units, as well as performing various duties for the units. Outside of basic clerical duties this is position is also responsible for answering  phone calls for Adult Medicaid; print Medicaid Cards; re-issuing Medicaid cards; changing address for Clients; changing doctor for Clients; back up Front Desk; back up WFFA clerk with CIP & LIEAP; back up FNS Clerk with Recertification’s; complete no shows for Medicaid Transportation; print lost FNS Recertification’s; assign Application from ques, walk in drop offs, and phone applications; transfer in from Queues; make copies of Applications and Forms; assist at front desk lobby as needed; operate agency switchboard as backup; prep files; manage NCFAST work ques; assist with special projects. Bilingual candidates encouraged to apply. 
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