Program Assistant V (Senior Center)

Duties and Responsibilities of Program Assistant V (Senior Center)

Perform secretarial duties as needed for all staff; answer the telephone, screen calls by providing necessary referrals or information or direct calls to appropriate staff meeting and relay messages as necessary.  Maintain a coordinated system of information and access to services within the Senior Center and within community agencies and organizations. 

• Orient new volunteers to procedures and equipment as needed.
• Keep front desk volunteers abreast of changes in procedure and new referral options.
• Ensure coverage at the reception area.
• Monitor monthly supply budgets of Senior Center to adhere to yearly budget constraints.
• Order all supplies as needed for nutritional services and maintenance.
• Order office supplies on a monthly basis per request from staff.
• Keep on file the various blank forms needed for center activities; distributes them as needed to staff, volunteers and participants
• Stamp and direct mail from courier and postal carrier to appropriate staff member daily upon mail arrival
• Responsible for ensuring front desk volunteers are appropriately handling the sale of tickets and liquid supplement
• Maintain accurate daily cash balance with daily deposit compiled for courier mail; daily financial report should be compiled into a monthly financial statement.
• Maintain confidentiality about any information relating to clients that is learned in connection with performance of any agency functions.

Understanding of general accounting practices.

Substantive knowledge of program procedures, methods and practices.

Substantive knowledge and ability to use correct grammar, vocabulary, spelling, proofreading and program terminology to compose correspondence, reports and other materials.

Substantive knowledge of program content and services to apply in the analysis of information and decision making.

Ability to record, compile, summarize and analyze narrative and numerical materials.

Ability to communicate effectively both orally and in writing.

Ability to plan and coordinate a volume and variety of appointments, meetings and conferences.

Ability to plan, prioritize, organize and review administrative and program workflow and procedures.

Ability to learn, interpret and analyze applicable program content and make necessary decisions.

Ability to learn, interpret and explain policies, regulations and programs.

Ability to exercise judgment and discretion in problem-solving.

Ability to answer inquiries independently and coordinate a variety of resources in acquiring information.

Ability to work with elderly population

 May require ability to supervise or coordinate the work of other staff, student workers or volunteers.