Social Work Supervisor II

Work Type
Adult Services

Position Number


Closing Date
March 12, 2022
Posted March 7, 2022

Agency Name
Craven County DSS

Work County

Job Contact
Craven County Department of Social Services 252-636-4900

Job Location
2818 Neuse Blvd
New Bern
North Carolina
Job Description

Primary Purpose   The primary purpose of this position is to coordinate and supervise in home services and case management for vulnerable elderly and disabled adults through HCCBG programs, Adult Services Intake,  the disposition of unclaimed bodies and to supervise the Adult Protective Services Unit within the Adult Services Program Area.  This supervisor is responsible for the direct supervision of five (5) professional social workers.  Social workers supervised are responsible for cases involving evaluation and treatment of incapacitated adults who have been abused/neglected/exploited, and intake services. In addition to supervising the day-to-day operations of this unit, the supervisor assures compliance with funding source, eligibility, and programmatic requirements.  This position is located within the Adult Services Program area of the Craven County Department of Social Services.  Other programs assigned to this unit include, but are not limited to: Medicaid Administration Claiming, Special Assistance In-Home Program, Title XX Case Management, Home Community Care Block Grant Case Management, various in-home programs, and group care placement.  This position assures compliance with programmatic and funding requirements, as well as legal and ethical compliance with protective services laws.  Due to the emergency nature and complexity of protective services, this supervisor is readily available for consultation and staffing during regular working hours, nights, weekends, and holidays.   Essential Functions   15% Planning
  • Establish procedures within the agency for coordination between the Adult Services Program area and the Medicaid Unit.  Assist Program Manager in developing an operational budget.
  • Implement services for elderly and disabled adults within the goals and operational procedures developed for Craven DSS.
  • Acquire staff for new positions and train staff on unit services.
50% Organizing and Directing Work
  • Provide direct supervision to five full-time Social Workers (a combination of IIs and IIIs).
  • Distribute responsibilities for tasks equitably among appropriate unit staff and direct them to the desired results in order to increase overall efficiency and effectiveness.
  • Establish specialized responsibilities as appropriate for meeting the goals of the program area.
  • Assign cases to unit staff and coordinate flow of work.
  • Plan for and schedule regular individual and unit group conferences geared to the needs of the workers and the unit.
  • Provide leadership on the needs of the elderly and disabled adults.
  • Oversee implementation of programs to assure that programmatic goals are met.
  • Interpret program policy, law and regulation in order to stay abreast of changes and to assure that staff is in compliance.
  • Consult with program manager regarding policy, procedures, casework problems, personnel matters, etc., as needed.
  • Screens and assigns reports of abuse, neglect or exploitation of incapacitated adults.
  • Consults with staff attorney, Program Manager, Deputy Director, and Director on complex APS services issues.
  • Schedules and conducts team meetings to staff cases, to review initial needs assessments and to develop case approaches.
  • Schedules and ensures regular employee supervisor conferences with staff.
  • Assures workload is balanced among unit members.
  • Develops goals for specific service delivery of unit and recommends changes to Program Manager.
  • Implements new protocols respective to policy changes and assures that all policies, rules and regulations are followed.
  • Monitors work of all staff assigned to unit.
  • Monitors staff progress notes on a weekly or as needed basis.
    • Provide leadership on the needs of the elderly and disabled adults.
  • Orients and trains new staff assigned to unit.
  • Assists Program Manager in developing annual budget.
  • Assures that all activities of the unit comply with agency mission.
  • Assist in disciplinary actions regarding personnel matters including but not limited to formal disciplinary conferences, documentation of personnel matters, etc.
  • Assist in the hiring of employees by interviewing applicants and making recommendations to the program manager and Director.
  • Recommend necessary disciplinary action to the program manager and Director.
 10% Financial Management
  • Authorizes expenditures on payee cases and donated funds.
    • Assist in the management of the operational budget for the Division.
    • Assist in the development of an annual budget for all programs.
    • Review and approve mileage reports, vouchers to vendors, payee expenditures and other fiscal reports as required by the unit assignments.
15% Review
  • Monitor the implementation of programs and policies and evaluate outcomes.
  • Participate in the monitoring of cases within the unit and take corrective action when necessary.
  • Review written work of supervisees regularly for quality and appropriateness of activity and compliance with policy and regulation.
  • Engage supervisees in ongoing evaluation of work and employee performance with objective of improving both quality and effectiveness of work.
  • Prepare and maintain required personnel reports.
  • Assess training needs of unit and develop a plan for meeting the needs of the unit.
10% Other Duties
  • Represent the agency in the community as deemed appropriate by the Program Manager or the Director to include being a representative on the CAPB (Craven Aging and Planning Advisory Board)
  • Coordinate activities with other supervisors in the agency to promote efficiency and effectiveness of programs.
  • Prepare statistical and programmatic reports as required.
  • Provide progress reports to the Management Team as necessary.
  • The position also assists in disaster relief efforts that includes but is not limited to shelter duty. Assignment to emergency shelter duty during times of potentially dangerous or manmade disasters is an essential function of this position and you shall be required to fulfill these duties when instructed.
  • Other duties as assigned as assigned by the Adult Services Program Manager, Deputy Director and/or Director.
  Minimum Education and Experience   Master’s degree in social work from an appropriately accredited institution and one year of directly related experience; or a bachelor’s degree in social work from an appropriately accredited institution and two years of directly related experience; or a master’s degree in a human services field from an appropriately accredited institution and two years of directly related experience; or a bachelor’s degree in a human services field from an appropriately accredited institution and three years of directly related experience; or a bachelor’s degree from an appropriately accredited institution and four years of directly related experience; or an equivalent combination of education and experience.   Additional Information All staff is required to perform additional tasks with disaster management. Supervisor may need to work outside of normal agency hours to meet the needs of the adults served by the team and/or to provide after-hours consultation and supervision for after-hours emergencies.
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