Social Work Supervisor III – Trainer
Child Support Enforcement
July 15, 2021
Posted July 6, 2021
Carteret County Department of Social Services
Teresa Baker HR Generalist Carteret County Government 252.728.8405
210 Craven Street
General Statement of Duties Performs difficult advanced human support work overseeing the training and development for social work staff to support the achievement of mandated outcomes across the Child Welfare Division. When not engaged in training, this position is responsible for supervision of assigned staff engaged in providing social service programs. Distinguishing Features of the Class An employee in this class primarily manages the training and development of new social work staff and interns who perform Child Welfare Services. Work involves the management and implementation of a division-wide training plan focused on performing essential functions, enhancing quality service delivery, and aligning training with the rules, laws, and policies that govern the provision of Child Protective Services Assessments, In Home Services, and Foster Care and Adoptions. The employee provides professional development, support, and feedback. When not working in a training capacity, this position coordinates and supervises an assigned social services program. Work involves ensuring the proper administration of various programs, ensuring compliance with applicable Federal, State, and local laws, rules, and regulations, monitoring program expenditures, surveying and developing programs, coordinating with outside community agencies for the provision of assistance and services, and interpreting policies and procedures. Work is performed under the general direction of the Social Work Program Manager and is evaluated by a review of records, reports, discussions, client and trainee feedback, observation, and overall quality of work. Continuous supervision is exercised over assigned staff. Duties and Responsibilities Essential Duties and Tasks • Plans, organizes, and directs social work staff and social work programs in area to which assigned. • Manages and implements a division-wide training plan focused on the staffs’ ability to perform essential functions of their jobs in line with agency philosophy and practice. • Ensures training plan focuses on supporting and enhancing quality service delivery through the staffs’ effective implementation of policy and practice to support achievement of mandated outcomes across the Child Welfare Social Work Division. • Implements organizational strategies that align the training plan with rules, laws, and policies that govern the provision of child welfare services in consultation with the Social Work Program Manager, DSS Director, and Consolidated Human Services Director. • Responsible for working with the management team to assess, train, and monitor that practice is consistent with core competencies and mandated practice. • Establishes training goals and objectives with the Child Welfare Social Work Management Team in the development and implementation of the training plan, suggest priorities, and ensure work plans are consistent with agency strategic plan and makes recommendations to the Social Work Program Manager on program needs for training and budgeting purposes. • Works in the field with staff to coach and model the effective implementation of rules, law, and policies in real time. Monitors the work of staff through case reviews, progress reports, conferences, and informal discussion to ensure compliance with operational standards and applicable Federal and State laws, rules, and regulations. • Completes referrals for various programs and assigns cases to social workers; maintains workload balance; adjusts work procedures to meet program demands; makes recommendations to management on issues which impact programmatic goals, objectives, and policies. • Assists employees with difficult and/or unusual cases. • Testifies in court as needed. • Participates in Quality Assurance activities, in conjunction with the Human Services Evaluator. • Participates in program development and evaluation using state and agency generated data. • Screens, interviews and assigns BSW/MSW interns. • Facilitates group processes such as Child Welfare Social Work Management Team roundtable discussions around general Management issues/strategies, debriefing of community collaboration issues with social work, coordinate and facilitate external training related to Social Work programs, reporting, etc. • Resolves conflicts as a liaison between customer complaints and program satisfaction and compliance; interprets and explains functions of agency programs to customers and others including community agencies. • Ensures that clients have access to and receive appropriate and necessary services. • Ensure that cases are adequately evaluated for abuse, neglect, and exploitation and that appropriate actions are taken to ensure the safety and well-being of clients identified as needing protective services. • Acts as a surrogate decision maker on behalf of the wards deemed incompetent and as an agent for the Human Services Director; consults with Director on ward and adult protective cases regarding special circumstances and needs. • Establishes and maintains relationships with public and private community-based service providers and community group; serves on various committees; represents the department on assigned committees; participates on work groups to represent social work perspective. • Reviews and shares new program or partner information and policies with management and staff. • Prepares reports and other types of correspondence; oversees the preparation and maintenance of files and records. • Serves in an on-call capacity on a rotational basis with other supervisors. Additional Job Duties • Performs related duties as required. Recruitment and Selection Guidelines Knowledge, Skills and Abilities • Thorough knowledge of County and department policies and procedures. • Thorough knowledge of community resources for social services. • Thorough knowledge of applicable local, Federal, and State laws, rules, and regulations. • Thorough knowledge of the philosophy, objectives, practices, and techniques of social work. • Thorough knowledge of the techniques and means of interviewing, counseling, and investigating. • Thorough knowledge in operating standard office equipment and associated software (e.g., Time Force, Northwoods Compass, OLV, etc.). • Thorough knowledge in preparing reports and other types of correspondence. • Ability to perform, organize, and prioritize work independently. • Ability to communicate effectively orally and in writing. • Ability to organize work requirements to ensure timeliness of reports and other requirements. • Ability to plan, organize, assign, and supervise the work of staff and to train and instruct subordinates. • Ability to transition from multiple programs quickly and frequently. • Ability to analyze facts and to exercise sound judgment in arriving at conclusions. • Ability to make arithmetic computations using whole numbers, fractions, and decimals. • Ability to compute rates, ratios, and percentages. • Ability to understand and apply governmental accounting practices in maintenance of financial records. • Ability to perform multiple tasks simultaneously with a high degree of accuracy. • Ability to articulate program policies accurately and professionally even in adverse situations. • Ability to work under pressure within strict time frames. • Ability to work professionally with difficult people, unpleasant subject matters, and with high conflict situations. • Ability to establish and maintain working relationships with clients, associates, elected officials, attorneys, physicians, judges, community organizations, consultants, vendors, government officials, and the general public. Physical Requirements • Work requires the occasional exertion of up to 50 pounds of force to move objects. • Work regularly requires sitting, standing, walking, speaking or hearing, using hands to finger, handle, or feel, climbing or balancing, and repetitive motions, occasionally requires reaching with hands and arms, stooping, kneeling, crouching, or crawling, tasting or smelling, pushing or pulling, and lifting. • Work has standard vision requirements. • Vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly, or quickly. • Hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound. • Work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, operating motor vehicles or equipment, and observing general surroundings and activities. • Work occasionally requires exposure to outdoor weather conditions and fumes or airborne particles. • Work occasionally requires exposure to bed bugs, other pests, and animals. • Work occasionally requires exposure to structural damage and unkempt yards. • Work occasionally requires exposure to blood borne pathogens and may be required to wear specialized personal protective equipment. • Work requires interacting with clients who have mental health issues. • Work is generally in a moderately noisy location (e.g. business office, light traffic). Desirable Education and Experience Graduation from a college or university with a degree in human services, social work, or related field and considerable experience in social work and human services, or an equivalent combination of education and experience. Special Requirements Valid North Carolina driver’s license. Depending upon the area of assignment specific certifications, licensures, registrations, and training may be required within specified time frames as determined by the Director.