Sr. Income Maintenance Caseworker(Training/QA)

The Forsyth County Department of Social Services is seeking a highly motivated, dependable professional with advanced communication and exceptional customer service skills to determine eligibility for various state programs. Sr. Income Maintenance Caseworkers on the Quality Assurance and Training Team are responsible for implementing auditing processes and mentoring/coaching new employees as well as tracking their progression throughout the training process. Work of this nature requires the employee to have a subject matter expertise and a current working knowledge of various programs within Economic Services including but not limited to: FNS, Medicaid, Child Care Subsidy, and Energy assistance programs, to ensure a concise and uniformed message is delivered in regard to training. The ideal candidate will possess outstanding written and verbal communication skills, group presentation skills, organizational skills, mathematical and analytical skills, and have the ability to multitask in a fast paced, high volume work environment. The candidates should also be proficient in NCFAST, Microsoft software and Google applications as well as be familiar with the computer systems associated with the Family & Children's Medicaid, Adult Medicaid, TANF, Daycare, and Food & Nutrition Service programs. These Sr. Income Maintenance Caseworkers should also have in-depth knowledge of all of the programs & policies mentioned above. Work involves staying abreast of changing regulations, rules and procedures for each program as well as staying adept in Document Management Training in Support of Eligibility Determinations. These Sr. Income Maintenance Caseworkers will also develop a broad range of training materials that will be implemented by as needed with new and existing employees.