Social Work Program Administrator

The primary purpose of this position is to provide supervision, management, and oversight of the agency’s Children and Adult Services units. Work involves the supervision of a range of adult, family, and children’s services programs with direct involvement in operational matters as well as short and long-range planning of program services. This employee would evaluate the quality of services and ensure compliance with standards; and provide major input on organizational changes, personnel, and budget issues. Work is performed independently under the agency deputy director or director's supervision and may include acting in the deputy director or director’s absence. Work may include the development of alternate sources of funding, inter-agency agreements, and contracts. This position serves on local and State planning committees and policy review groups although the agency director and/or deputy director usually represents the agency in the community and with local officials depending on the sensitivity of the issues. Job Duties and Responsibilities:

• Plan with unit supervisors to ensure delivery of services, allocation of staff, and other resources, and coordination with other divisions in the agency and organizations within the community.
• Provide input into the agency planning process as a member of the management team or executive leadership team.
• Recommend changes in the unit, workflow, and new programs to the agency deputy director.
• Delegate daily operational issues to unit supervisors.
• Serve on State and regional committees to provide input on developing new policies and procedures.
• Supervise, train, evaluate unit staff, and influence hiring decisions.
• Manage work operations through considerable involvement with higher-level management abilities to ensure consistency in the planning, evaluation, implementation, and delivery of services.
• Ensure compliance with federal, state, and local regulations, as well as adherence to best practices and standards in social work by managing, reviewing, and assessing the quality and quantity of work by analyzing information gathered in conferences with supervisors and staff and reviewing of case records, reports, audits, and statistical data.
• Participate in the interviewing and selection of new employees; recommend the hiring of supervisor to agency deputy director/director.
• Evaluate the performance of supervisors through written and verbal appraisals.
• Work in collaboration with executive leadership, community providers, and other county staff about personnel actions and financial management of the services.
• Recommend budgetary needs to agency deputy/director for services programs based on input from unit supervisors and analysis of reports and information.
• Justify budget to agency director and may assist in explaining to local boards; and monitor expenditures.
• Ensure that supervisors provide the necessary on-the-job training and arrange for training by State staff and other professionals.
• Provide orientation for new employees.
• Assess the training process and make necessary modifications.

Required Minimum Training and Experience:

• Master’s degree from an accredited school of social work and four (4) years of social work or counseling experience, two (2) of which were supervisory; or
• Bachelor's degree in social work and five (5) years of social work or counseling experience, two (2) of which were supervisory; or
• Bachelor's degree in a human services field or related curriculum including at least 15 semester hours in courses related to social work or counseling and six (6) years of social work or counseling experience, two (2) of which were supervisory; or
• Equivalent combination of training and experience.

Preferred Qualifications: Supervisory experience in a social work Child Welfare program within a county department of social services; extensive front-line experience in a county department of social services in North Carolina preferably in Child Welfare. Additional experience working in Adult Services is a plus. Additional Requirements: Completion of the North Carolina Child Welfare Pre-Service training; Must have a valid NC driver’s license. Work Schedule: The normal work schedule is mostly Monday through Friday 8:30 am - 5:00 pm, subject to after-hours as required. Weekend work on occasion due to shelter duty, projects, and other departmental needs. The Program Administrator participates in on-call supervision and rotation with Social Work Supervisors, for after-hours emergency coverage.