Income Maintenance Caseworker II

Description of Job Duties:    This caseworker is assigned to a unit within the Economic Services Section.  This position is responsible for taking applications, determining eligibility and maintaining cases for Food and Nutrition Services, Temporary Assistance to Needy Families, Adult Medicaid, or Family and Children’s Medicaid.  This includes interviewing the customer, verifying information, determining eligibility, maintaining the record, and making changes to the record.  The employee must determine how the changes impact the eligibility of the case.  Other duties may be assigned to the worker when deemed necessary by the Supervisor.   This worker must utilize the online NC FAST Program, Manuals, and DSS Administrative Letters as appropriate.  This employee is expected to make the final decision in determining eligibility by applying written policy, but be able to recognize situations that should be referred to the Supervisor for clarification.  This worker must provide excellent customer service and maintain accurate documentation and organized electronic records. This employee will learn and use programs Compass Pilot and Compass Appointments (Compass Co-Pilot, if issued a DSS iPad) as required by position to do, but not limited to: request leave, schedule/receive appropriate appointments, set up virtual files, scan/retrieve documents, receive/send tasks