Adult & Family Services Assistant Division Director

What You'll Be Doing

The Wake County Health & Human Services Department seeks a dynamic leader for the role of Adult & Family Services Assistant Division Director to assist with the management of the Economic & Social Services Division.  The Division provides a wide array of services including, Medicaid, Food & Nutrition Services, Energy, Work First, Child Care Subsidy, Child Support, Employment Services, Adult Protective Services, Guardianship, and Adult Care Monitoring. This position will assist with providing oversight of the daily operations of the Division and assist in its integration and coordination with other divisions. The Assistant Director works closely with the Division Director in identifying expansion needs and providing business justifications. Also, the Assistant Director will ensure that support functions such as staff training, quality assurance, and technical support are meeting the needs of the Division and are staffed appropriately. Key responsibilities of the Adult & Family Services Assistant Division Director include:

• Supporting Program Managers in ensuring programmatic compliance and effective service delivery to customers
• Evaluating the daily operations, business practices, space needs and customer service issues to operate in a cost-effective and efficient manner
• Assisting with the management of the Social Services budget
• Ensuring that accurate data is available and accessible to management staff at all levels to inform decision making and allocation of resources
• Regularly reviewing programmatic compliance in each program administered by the Division, ensuring that corrective action plans are developed as needed and monitored for effectiveness
• Working closely with Program Managers on continuous improvement activities
• Monitoring trends in service utilization, caseload growth, and staff turnover and retention

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

• Bachelor's degree in Human Services, Health, or a related field
• Five (5) years of experience in Human Services, preferably in the area of employment
• Equivalent education and experience are accepted

Beyond the Basics (Preferred Education and Experience)

• Seven (7) years of experience in the management of one or more Social Services programs

How Will We Know You're 'The One'?

• Ability to plan and implement change initiatives and support innovation and creativity by encouraging staff to accept and resolve challenges; ability to remain flexible to meet constantly changing and sometimes opposing demands
• Ability to provide guidance and feedback to help an employee or groups of employees strengthen their knowledge, skills and abilities to accomplish a task or solve a problem, which in turn should improve job performance
• Knowledge of, and ability to use, effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions
• Ability to develop and use collaborative relationships to facilitate the accomplishment of work goals; ability to identify opportunities and take action to build strategic relationships between work unit, division or department and other groups (both internal and external) including other governments, stakeholders, the Legislature, or private organizations.
• Ability to adhere to codes of conduct and ethical principles.

Location: Human Services Center - Swinburne Raleigh, NC 27610 Employment Type: Regular Work Schedule: Mon - Fri 8:30 am - 5:15 pm Hiring Range: $78,410 - $109,770 commensurate with experience Posting Closing Date: 7:00 pm on 4/17/2022 (*In-person interviews will be conducted in late-April)