Child Support Agent II

Duties and Responsibilities:  This position will provide program services including location of non-custodial parents, establishment of support obligations, establishment of paternity for children, enforcement of medical and financial obligations, and modification of existing orders.  Will appear in court representing the agency utilizing regulations and statutes in order to secure the modifications and court orders. Qualifications: Considerable knowledge of the Child Support Enforcement Program and applicable legal proceedings; and investigative procedures used in the program.  Ability to establish rapport and interview clients, non-custodial parents, and other related sources and to implement investigative procedures.  Ability to organize, analyze and summarize case information.  Ability to communicate effectively in both oral and written forms.  Ability to perform basic math in calculating child support guidelines.  Must possess skill in operating a personal computer including the ability to use Microsoft Office (Word and Excel), and the ability to learn the ACTS system.  Ability to establish and maintain effective working relationship with clients, non-custodial parents, personnel in other agencies and states, court and law enforcement officials, employers, the public, supervisor, and peers. Graduation from high school and three years of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work; or an associate degree in business administration, human resources, law enforcement or closely related degree and two years of experience in  eligibility, investigative, judiciary, or legal work that provides the knowledge, skills and abilities  needed to perform the work; or a four year degree and six months of on the job training; or an equivalent combination of education and experience in human resources, law enforcement or closely related degree and one year of experience investigative, judiciary, eligibility, legal or related work which provides the knowledge, skills and abilities needed to perform the work; or an equivalent combination of education and experience. Two years experience in investigative and/or eligibility work including work in a Child Support Enforcement unit preferred. College transcripts should be attached. Pre-employment drug test and background checks required of finalist applicants. Applications must be obtained, fully completed, and submitted to Henderson County HRD by mail 112 First Avenue West, Hendersonville, NC 28792, by email (hrd@hendersoncountync.gov), or by fax (828) 698-6184.  Please see our website, www.hendersoncountync.gov/hr and refer to the Additional Applicant Information section for more detailed instructions. The deadline for application is:  5:00p.m. on 12/13/2023 Starting rate:  $21.36 - $35.19 Grade:  70A Hiring salary will be determined based on qualifications and internal equity.