Family & Children’s Medicaid Supervisor

Work Type
Economic Services, Family and Children’s Services

Position Number
2023-118

Salary
$45,683

Closing Date
May 29, 2023
Posted May 23, 2023


Agency Name
Carteret County Department of Social Services

Work County
Carteret

Job Contact
Teresa Baker HR Generalist Carteret County Government teresa.baker@carteretcountync.gov 252.728.8405

Job Location
210 Craven Street
Beaufort
North Carolina
28516
Job Description

Family & Children’s Medicaid Supervisor The Job Carteret County Government’s Department of Social Services is seeking a Family & Children’s Medicaid Supervisor.  Are you a detail-oriented individual who enjoys working with compliance and meeting the needs of County citizens?  Do you have supervisory experience?  Then, the Family & Children’s Medicaid Supervisor (Income Maintenance Supervisor II)​position may be the role for you!  The Location Office location is in Beaufort, NC. The Details Hiring range $45,683.51 - $50,251.86 Posting expires 5/29/2023 Full-time with benefits including paid medical, dental and life insurance; retirement and 401(k) plans; and, paid sick, vacation and holiday leave. Apply online at https://carteret-apply.pdsvista.com The Job Description General Statement of Duties Performs difficult advanced human support work coordinating and supervising social service income maintenance programs, ensuring compliance with Federal and State requirements, collaborating with community service providers to meet the needs of clients, preparing and maintaining files and records, and preparing reports. Distinguishing Features of the Class An employee in this class assists clients who are in need of public assistance programs and services such as Medicaid, Work First, and Food Nutrition, etc. Work involves receiving and processing applications for public assistance in accordance with established rules, regulations, and procedures including interviewing applicants for assistance to determine eligibility, making referrals, coordinating with outside community agencies for the provision of assistance and services, and interpreting policies and procedures. Work is performed under the limited supervision of the Economic Services Director and Deputy Human Services Director and is evaluated by a review of records, reports, discussions, client feedback, and by observation. Continuous supervision is exercised over the Income Maintenance Caseworker I and II. Duties and Responsibilities Essential Duties and Tasks • Receives and responds to inquiries and complaints in person, via email, and phone. • Organizes and conducts meetings with the work unit, agency, service providers, and general public as needed. • Develops schedules; assigns, directs and inspects the work of assigned staff; coaches, counsels, disciplines, and evaluates the work of assigned personnel; recommends transfers, promotions, demotions, suspensions, and terminations. • Reviews case files to ensure accuracy and compliance with applicable Federal and State laws, rules, and regulations; tracks quality, quantity, and timeliness of cases being resolved. • Trains staff in the application of existing and new policies, procedures, and guidelines. • Prepares reports and other types of correspondence; maintains case logs; prepares and maintains files and records. • Enters a variety of data into various computer systems.  Requires access to NC FAST software system. • Supervises the performance of Eligibility and Enrollment activities by Income Maintenance Caseworkers inside the eligibility and enrollment system. • Responds to routine client inquiries for Eligibility and Enrollment activities. • Plans short and long range work operations, priorities, and goals. Additional Job Duties • Performs related duties as required. Recruitment and Selection Guidelines Knowledge, Skills and Abilities • Thorough knowledge of County and department policies and procedures. • Comprehensive knowledge of the rules and regulations governing the processing and/or review of applications for income maintenance programs. • Comprehensive knowledge of the principles, methods, techniques, and practices of public assistance. • Thorough knowledge in operating standard office equipment and associated software (e.g. NC FAST, NC TRACKS, EBT Edge, etc.). • Thorough knowledge in preparing reports and other types of correspondence. • Ability to perform, organize, and prioritize work independently. • Ability to communicate effectively orally and in writing. • Ability to make effective public presentations. • Ability to analyze facts and to exercise sound judgment in arriving at conclusions. • Ability to supervise the work of subordinate personnel. • Ability to make arithmetic computations using whole numbers, fractions, and decimals. • Ability to compute rates, ratios, and percentages. • Ability to understand and apply governmental accounting practices in maintenance of financial records. • Ability to manage and engage clients with chronic and persistent behavioral health conditions. • Ability to manage and engage with clients with serious medical conditions. • Ability to solve problems within scope of responsibility. • Ability to establish and maintain working relationships with clients, associates, physicians, civic organizations, attorneys, government officials, and the general public. Physical Requirements • This work is sedentary and requires little to no exertion of force. • Work regularly requires sitting, walking, speaking or hearing, using hands to finger, handle, or feel and repetitive motions, occasionally requires standing, reaching with hands and arms, and pushing or pulling. • Work has standard vision requirements. • Vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly, or quickly. • Hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound. • Work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, operating motor vehicles or equipment, and observing general surroundings and activities. • Work requires interacting with clients who have mental health issues. • Work is generally in a quiet location (e.g. library, private offices). Desirable Education and Experience Graduation from high school and three (3) years of experience as a caseworker or investigator in income maintenance including some supervisory experience, or an equivalent combination of education and experience.
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