FNS Eligibility Caseworker I – **$5000 Sign-on bonus**

Wake County HHS is now offering sign-on bonuses and recruitment incentives for Eligibility Caseworker I, tiered up to $5,000!

What You'll Be Doing

Families in Wake County need you to help lessen their food insecurities! As an Eligibility Caseworker I, you will work in our Economic & Social Services Division assigned to the Food & Nutrition Services (FNS) Program. You will be able to provide critical resources for eligible residents of Wake County. Eligibility Caseworkers typically are assigned one function (applications/intakes or reviews) and one program; however, sometimes they are responsible for multiple programs or functions. They may interact extensively or minimally with the client – in person or on the phone – depending on the program and function. Our caseworkers are a team of professionals focused on agency goals and outcomes, working in a fast-paced environment with tight deadlines. We offer an excellent compensation and benefits package, to include 5% toward a 401K, and a sign-on bonus for these positions! Need we say more? Come see why others want to live, work, and play in Wake County! Primary duties include:

• Providing case management service by processing applications or reviews; determining initial or on-going eligibility for Food & Nutrition Services
• Entering all required data into computer systems (NCFast), to authorize benefits
• Referring household to outside community resources, if needed
• Maintaining thorough knowledge of all policies and procedures via training and keeping abreast of all policy changes
• Providing back-up for other caseworkers, and submitting accurate and timely documentation utilizing document management system (OnBase) for caseload management 
• Attending required orientation and training

We want you to succeed! So, we provide intensive training for all of our caseworkers – (i.e., program, systems, etc.)  Formal training normally lasts approximately 2 months from its start date. Training requires testing in some areas, with a passing grade expectation of normally 80% upon completion of the program.  Additionally, you would be expected to attend at least 90% of our new hire training. Training is mandatory, in-person, and is provided to assist in your success as a new employee. Positions available at multiple locations throughout the county ***NOTE: Completion of a computerized assessment is required for those selected to proceed in the hiring process. A link to the assessment will be emailed by noon (ET) on Monday, May 8th. Candidates selected for interviews will be contacted to schedule a virtual interview. Interviews will be held on Thursday, May 18th. As most communication will be via email, please ensure you have included a valid email address in your profile before submitting your application for this position. ***

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

• Associates degree in Human Services, Health or related field
• Two years of related experience
• Valid Driver's License and safe driving record
• Equivalent education and experience are accepted

Beyond the Basics (Preferred Education and Experience)

• Experience determining eligibility for a State or County Department of Social Services program (Medicaid, Food and Nutrition Services, Work First, Child Care Subsidy, Child Support, WIC or Energy Assistance Program)
• Experience in a Human Services Technician role supporting any Human Services program in a county or state Department of Human Services or Social Services agency
• Direct clerical or customer services experience providing support to a Department of Social Services program (Medicaid, Food and Nutrition Services, Work First, Child Care Subsidy, Child Support, WIC or Energy Assistance Program)
• Spanish language skills

How Will We Know You're 'The One'?

• Adaptability with high stress tolerance
• Accountability and integrity with strong attention to detail
• Strong ability to communicate complex policy to the public and determine client budgets; ability to develop proficiency in calculating client budgets
• Customer service oriented, appreciative of client diversity, and possesses the ability to develop and maintain strong relationships with customers by listening, understanding, and responding to their identified needs
• Ability to perform in a fast-paced deadline-driven environment with extreme accuracy to include flexibility and adaptability in an environment with frequent changes
• Proficient with basic computer skills (e.g. Microsoft Word and Excel) and NCFAST, Hyland OnBase (PRIME), and OLV (Online Verification)