IMS III

Job Purpose Within position, candidate is responsible for administrative, technical and supportive supervision of the Program Integrity Staff, Energy Staff and an Income Maintenance Supervisor I position which oversees the Reception area for Social Services. Responsibilities

• Supervises department employees which involves such duties as instructing, assigning, reviewing work, maintaining standards, creating and implementing employee work plans, selecting new employees and conducting performance appraisals.
• Maintains accurate preparation of records, reports and documentation.
• Monitors cases for compliance with time and participation standard and eligibility requirements.
• Ensures that all clients are being treated fairly and in accordance with department policies.
• Responsible measuring workloads and analysis of workflow standards, budgeting setting and customer service.
• Performs other duties as trained and assigned.

Skills & Abilities Education & Experience:  Four years of experience in an Income Maintenance Program including one year of supervisory experience in an Income Maintenance or Service Program; or an equivalent combination of training and experience. Computer Skills:  Prior experience with Microsoft Windows suites of products. License/Credentials: Possession of a valid NC driver's license. Special Information: *All DSS positions are subject to reallocation contingent upon funding, agency needs and client population and are subject to perform work during emergency or disaster situations as required and may be required to staff shelter overnight.