Income Maintenance Caseworker III

Primary Purpose This position is responsible for the training of other caseworkers in the Income Maintenance unit to the public assistance program in which they will be working in.  This positions provides training for new and existing staff as related to implementation and ongoing use of the NC FAST computer system in which the majority of Income Maintenance Programs will be located. This position also is required to second party review records to ensure that work in the public assistance programs is performed accurately.  This position is required to second party review the volume set forth by the state of North Carolina.  This position could be subject to review a higher volume than this depending on issues that arise or due to directives received from management or the State of North Carolina.  Based upon the findings of these reviews recommendations will be made to that worker's Supervisor as well as the Income Maintenance Administrator. This position is crucial in the administration and provision of public assistance programs to those in Craven County.    Essential Functions 95%  Quality Assurance/Eligibility Determination  

• Ability to compute complex equations using information technology, as well as addition, subtraction, division, multiplication and percentages.

 

• Ability to use information technology to enter client information, determine eligibility and enter documentation.

 

• Ability to apply analytical thinking and deductive reasoning to arrive at reasonable judgments.

 

• Ability to interpret and apply county, state, and federal regulations, policies and procedures in specific case situations.

 

• Ability to communicate complex information effectively, with a wide variety of people/clients, staff and supervisors, orally and in writing.

 

• Ability to establish and maintain positive, effective relationships with diverse populations.

 

• Ability to understand medical and vocational terminology and legal principles.

 

• Ability to organize and consolidate information, maintain records, prepare reports, formulate treatment plans and compete other caseload management functions.

 

• Possess and demonstrate the ability to engage and teach staff skills needed to perform assigned work tasks including use of computer systems and software.

 

• Possess and demonstrate the ability to convey effective verbal skills as well as writing skills.

 

• Possess and demonstrate skills needed to provide effective supervision for Income Maintenance staff in the role of lead worker.

 

• Ability to perform all functions to carry out Income Maintenance casework when covering vacant caseloads.  This position will also carry “relative” cases of other agency staff.

 

• Ability to intervene and assess client complaints, provide feedback to client caseworker, supervisors and IM Administrator.

 

• Knowledge of all state and federal human service assistance programs and their eligibility requirements:  Food and Nutrition Services, Adult Medicaid, Family and Children’s Medicaid, North Carolina Health Choice.

 

• Ability to conduct interview/assessments, summarize and interpret findings.

 

• Knowledge of agency and community programs and services which could assist client.

 

• Position will provide coverage for vacant casework positions in the Income Maintenance Programs; includes all functions of IMC II level staff – interviews clients and/or collateral contacts to gather information, to secure medical, work history, and other income information, and to determine need and eligibility for human services.  Verifies information and investigates discrepancies.  Updating new client information into the system as provided by client.  Competes applications and redeterminations.

 

• Position will maintain cases designated as “relative” cases

 

• Ability to use information technology (NC FAST) to determine eligibility to record notes, and to manage records.

5%  Miscellaneous   Position will participate in Emergency Management duties as required by Craven County and the State of North Carolina.  Position may perform other duties as assigned by the Supervisor, Income Maintenance Administrator and Director. Minimum Education and Experience Two years of experience as an IMC worker or an equivalent combination of training and experience.