Job Description
General Statement of Duties
The Department of Social Services is seeking a highly motivated, dependable professional with advanced communication and exceptional customer service skills. The successful candidate will support the Training and Quality Assurance unit that provides a window of services and support to the Medicaid Services Division.
Distinguishing Features
The Income Maintenance Caseworker III must have exceptional organizational skills, the ability to work quickly within deadlines, proficient knowledge of universal computer technology, Microsoft office, interpersonal/intrapersonal skills, conflict resolution skills, and train, mentor, and provide policy guidance to employees. This candidate must also have a general knowledge of standard office equipment and thrive in a team-oriented, fast-paced environment.
This position calls for the ability to work in a fast-paced, evolving environment and at times may have to train in different locations. Also, this position may call for overtime due to the Agency needs.
Minimum Education and Experience
Graduation from high school or GED.
A higher education level may be considered as a substitution for all or part of the experience requirement.
Two years of experience preferred as an Income Maintenance Caseworker with knowledge of public assistance programs as well as a concentration in two or more programs which includes: Family & Children Medicaid, Adult Medicaid including Private Living, Long- Term Care, special Assistance, Non- Emergency Medicaid Transportation as well as a strong knowledge of NCFAST partnered with an ability to analyze data, develop curriculum, schedules, and the capability to provide training in a virtual setting.
