Income Maintenance Caseworker III (Quality Assurance)

The Scotland County Department of Social Services works to improve the wellbeing and safety of citizens' lives.  As a part of the DSS team you will work with others who value Respect, Teamwork, Dependability, Accountability, Innovation, and Excellence.  The Department provides flexible work scheduling and a full benefits package including medical insurance, vacation and sick leave, paid holidays, and membership in the North Carolina retirement system. DESCRIPTION OF WORK:  

• This position is responsible for training, quality assurance reviews, report management, and minimal casework functions;
• Provides individual training for all new economic service staff in the programs of Food and Nutrition, Medicaid, Work First, and Child Care;
• Develops and presents group training to economic service staff at the request of supervisors, upon identification of common policy misinterpretation, and for new policy implementation;
• Reviews economic service records to determine timeliness and accuracy of eligibility, review, and change functions.  Reports findings to supervisors and is available for explanation;
• Retrieves and reformats daily, weekly, and monthly reports for submission to supervisors;
• Occasionally performs casework functions in Medicaid Transportation and Energy programs;
• Employees must explain program(s) requirements and options and advise or refer clients to other program services as appropriate.

Examples of Duties

KNOWLEDGE, SKILLS AND ABILITIES: 

• Specific skills for successful completion of duties in description of work;
• General knowledge of policies, procedures, rules, state and federal law as related to governmental operations;
• Ability to read, analyze, and interpret rules, regulations and procedures;
• Ability to express ideas clearly and concisely and to plan and executive work effectively;
• Ability to critically think and apply selected policies, procedures, and regulations when processing personnel transactions;
• Ability to establish and maintain effective working relationships with employees, administrative officials, and the general public;
• Ability to understand and carry out oral and written instructions;
• Basic knowledge and/or ability to learn use of office equipment, software systems, internet based programs.

Typical Qualifications

MINIMUM TRAINING AND EXPERIENCE:

• Two years of experience as an Income Maintenance Caseworker;
• Or, an equivalent of combination and experience;
• And, must attach a copy of your high school diploma or college degree to the application.

Supplemental Information

SUPPLEMENTAL INFORMATION:

• Must possess and maintain a valid driver’s license;
• Criminal Records check, drug screen, and references will be required for the successful candidate;
• All applications will be considered but not necessarily interviewed;
• Resume in lieu of a completed application is not acceptable;
• Diplomas and degrees must be received from appropriately accredited institutions;

We are an Equal Opportunity Employer and E-Verify Participant.