Job Description
General Statement of Duties
The Department of Social Services is seeking a highly motivated, dependable professional with advanced communication and exceptional customer service skills to operate a call center.
Distinguishing Features
The successful candidate must be able to interpret complex rules and regulations and use good judgment to make appropriate decisions related to customer service within a call center. They must have exceptional organizational skills, the ability to perform basic mathematical calculations, the ability to work quickly within deadlines, have proficient knowledge of Microsoft Office and software related to a call center and general office equipment and be able to thrive in a team-oriented environment.
This position calls for the ability to work in a fast-paced, evolving environment within a call center.
Minimum Education and Experience
Graduation from high school or GED and three (3) years of experience as a caseworker or investigator in an income maintenance program. Â A higher education level may be considered as a substitution for all or part of the experience requirement.
Prefer one year of supervision or two years as a Senior Income Maintenance Caseworker, NCFAST is required.
Valid driver's license required.
