Income Maintenance Supervisor (FCMA Medicaid)

General Statement of Duties

The Department of Social Services is currently seeking a highly motivated, dependable professional to supervise a team of Family and Children’s Medicaid Income Maintenance Caseworkers within the Economic Services Division.

Distinguishing Features

The successful candidate must have exceptional customer service skills and be able to work with a diverse population. The candidate must be able to interpret complex rules and regulations and use solid judgment to make appropriate eligibility decisions. Determining eligibility requires the candidate to obtain and verify pertinent data concerning a customer’s family composition, financial, and employment information, etc. The candidate must be able to empathically provide information to customers on program requirements based upon the policies. The successful candidate must be able to utilize agency procedural guides in accomplishing work based on Federal and State regulations. Good mathematical reasoning and computational skills are required.

Minimum Education and Experience

Graduation from high school or GED and three (3) years of experience as a caseworker or investigator in an income maintenance program.  A higher education level may be considered as a substitution for all or part of the experience requirement. One year of supervisory experience is preferred. Four-year college degree preferred. The preferred candidate will have at least 3 years' experience in Family & Children Medicaid Services policy and processing recertifications in NCFAST, at least 1 year of supervisory experience and a 4-year degree. Valid driver's license is required.