Income Maintenance Supervisor II

Duties and Responsibilities:  This position is responsible for the direct supervision of the caseworkers in multiple Medicaid programs and Food & Nutrition Services; creates and evaluates a considerable number of program reports timely and accurately; is responsible for achieving optimal production and quality in their unit and within the enrollment and eligibility systems; assesses their individual staff members’ abilities in an objective manner and provides or recommends training to assure tasks are completed accurately and timely; documents individual and unit performance and works to inform, encourage and coach for exceptional performance in all areas and using all software systems; other duties as assigned.   Qualifications:  Must possess considerable knowledge of the program/areas of assignment; general knowledge of all agency and community programs and services; good mathematical reasoning and computational skills; ability to read, analyze, and interpret rules, regulations and procedures; ability to communicate with clients/applicants, the public, and public officials to obtain data, and to explain and interpret rules, regulations, and procedures; ability to instruct and to evaluate the work of lower level employees; ability to perform caseworker functions within structured time frames; advanced interviewing and communication skills, as well as a complete understanding and demonstrated ability in NCFAST and the Federal Marketplace; reasoning skills; strong organizational skills.   Three years of experience as a caseworker or investigator in an income maintenance program, preferably with one year of supervisory experience; or an equivalent combination of training and experience.   Pre-employment drug test and background checks required of finalist applicants.   Applications must be obtained, fully completed, and submitted to Henderson County HRD by mail 112 First Avenue West, Hendersonville, NC 28792, by email (hrd@hendersoncountync.gov), or by fax (828) 698-6184.  Please see our website, www.hendersoncountync.gov/hr and refer to the Additional Applicant Information section for more detailed instructions. The deadline for application is:  5:00pm on 2/8/2024 Salary Range:   $23.10 - $46.84 Pay Grade:74A Hiring salary will be determined based on qualifications and internal equity.