Income Maintenance Supervisor II – Adult Medicaid
Work Type
Adult Services
Salary
$25.99 - $35.08 Hourly
Closing Date
October 27, 2023
Posted September 27, 2023
Agency Name
Brunswick County
Work County
Brunswick
Job Location
30 Government Center Drive
Bolivia
North Carolina
28422
Job Description
- About Us Brunswick County is a vibrant coastal community located in southeastern North Carolina with approximately 47 miles of idyllic beaches and an abundance of quaint countryside. While consistently ranked one of the fastest-growing counties in North Carolina, Brunswick County is steeped in history and hospitality, and both residents and visitors enjoy a laidback atmosphere, close-knit community, and plenty of coastal charm. Careers At Brunswick County we are committed to preserving our resources and enhancing the lives of our community through exceptional service. Join our team of talented staff and embark on a career where you will make a difference in the lives of those we serve. Our employees are our biggest asset, and we offer competitive wages, a comprehensive benefits package, and opportunities for advancement.
- About this Opportunity
- An Income Maintenance Supervisor II (IMS II) provides supervision, training, and support to staff in the Adult Medicaid Intake or Adult Medicaid Review Unit. The Supervisor maintains current knowledge and State policy regarding the Adult Medicaid program. Providing supervision to department employees involves such duties as instructing, assigning, and reviewing work, maintaining standards, acting on employee problems, selecting new employees, and appraising employee performance. Work involves reviewing program objectives and service delivery needs with staff as well as formulating specific goals and objectives for this program. Provides input to higher-level management on short-range planning needs for staff. The goal of this position is to ensure the agency is meeting quality and timeliness standards for the State for the Economic Services Adult Medicaid Programs.
Job responsibilities include:
- Monitor the work of subordinate staff through case applications, recertifications, progress reports, conferences, and informal discussions to ensure compliance with State and local policies.
- Provides regular support and guidance to staff through conference and team meetings
- Reports all employee concerns/issues to Program Manager
- Explain and implement changes when necessary to staff
- Prepares annual and probationary evaluations as appropriate
- Assigns cases to staff and ensure workloads are balanced
- Manage all concerns for customers related to eligibility decisions, processing timelines and allotment amounts
- Provides training and technical assistance for all case errors for workers and accesses appropriately prior to sending them to the NCFAST Help Desk for tickets
- Reviews and ensures cases are processed accurately and within mandated Policy timeframes
- Attends all related refresher and mandatory training given by the State as well as our internal QA unit
- Review NC Fast postcards and stay abreast of accurate interpretation and application of updates and changes sent via the State
- Knowledge of Adult Medicaid policies
- Knowledge of NC FAST
- Working knowledge of Microsoft Office Suite software
- Communication skills (oral and written)
- Organizational skills
- Critical thinking skill
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- Bachelor’s degree and two year of experience as a casework or investigator in an economic service program and preferably with one year of supervisory experience; or
- Associate degree and four years of experience as a caseworker or investigator in an economic service program and preferably with one year of supervisory experience; or
- An equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
- Must be physically able to operate a variety of office equipment. Must be able to exert a negligible amount of force constantly to move objects. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Additional Information Brunswick County provides equal opportunity in employment for all qualified persons regardless of race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by the law. Brunswick County is required by law to verify the identity and employment eligibility of all persons hired. Brunswick County participates in E-Verify to determine employment eligibility to work in the United States. All positions with Brunswick County require a valid Driver's License and candidate must be current on Brunswick County taxes. A background check and drug screening will be conducted with a contingent offer of any position.
