Income Maintenance Supervisor II – Quality Assurance
Work Type
Economic Services
Closing Date
Open Until Filled
Posted April 24, 2023
Agency Name
Johnston County Dept. of Social Services
Work County
Johnston
Job Location
204 S. Second Street
Smithfield
North Carolina
27577
Job Description
DESCRIPTION:
The Johnston County Department of Social Services has an immediate opening for an Income Maintenance Supervisor II position in the Quality Assurance Unit, located at 714 North Street, Smithfield.
Internal applicants must apply on online.
Applicants who have applied within the last 30 days do not need to re-apply, applications are still being considered.
Located in the eastern half of North Carolina and part of the Research Triangle Region, Johnston County is part of the fastest growing region of the state. Johnston County is the fastest growing county in the state with a population of 216,000 residents.
Hiring salary range is commensurate with experience and excellent benefits package available. Benefits include health, dental, vision, retirement,401k, paid holidays, sick leave, and more.
Please note: Final candidates subject to pre-employment drug screen and background check (includes criminal and motor vehicle records).
DUTIES AND RESPONSIBILITIES
This position will provide leadership and daily supervision to Income Maintenance Investigator IIs. This position will provide direction to Program Integrity staff, in identifying, investigating and resolving fraudulent complaints and allegations, while ensuring processes are in compliance with State Policies and Procedures. This position will compile, analyze and deliver various reports. This position will review and approve claims both established and unsubstantiated. This position will work closely with other units in coordination of hearings and investigations. This position is expected to hold quarterly conferences with investigators as well as monthly unit meetings. This position will complete all probationary and annual employee performance evaluations. This position will participate in preparation for various State Audits.
The primary purpose of this position is to provide oversight of a Quality Assurance Program across Economic Services to ensure compliance with Federal and State requirements and assist with the improvement of quality service delivery for Health and Human Services clients. To ensure consistency in the identified QA review process and in the application of policy/procedures from a programmatic standpoint. Participate, assure, and sustain the Economic Services model of Continuous Quality Improvement. To assist in hiring, develop, evaluate performance, and provide feedback and disciplinary action as needed; develop and maintain a positive teamwork environment; provide effective, clear and timely communication.
KNOWLEDGE, SKILLS AND ABILITIES
Considerable knowledge of all income maintenance programs, forms,
and documents used in determining eligibility. Considerable knowledge of the use of the income maintenance manuals. Considerable knowledge of needs, problems, and attitudes of disadvantaged persons. General knowledge of all agency programs and services. General knowledge of community services and programs which could affect the client/applicant. General knowledge of the budget process. Good mathematical, reasoning, and computational skills. Ability to instruct, organize, direct, and supervise lower level employees. Ability to learn basic supervisory/management skills. Ability to communicate effectively with workers, supervisors, applicants, and community agencies to obtain pertinent data and to interpret rules and regulations. Ability to present information orally and in written form.
DESIRED EDUCATION AND EXPERIENCE
Three years of experience as a caseworker or investigator in an income maintenance program, preferably with one year of supervisory experience; or
an equivalent combination of training and experience.
