Senior Caseworker (Zone 1 – Program Integrity)
Work Type
Economic Services
Position Number
202300067
Salary
$48,678 - $65,715.00
Closing Date
Open Until Filled
Posted August 1, 2023
Agency Name
New Hanover County
Work County
New Hanover
Job Contact
Tyler Ray - tyray@nhcgov.com
Job Location
230 Government Center Drive
Wilmington
North Carolina
28403
Job Description
The New Hanover County Department of Social Services is seeking an experienced Caseworker to work in Program Integrity. Program Integrity Caseworkers are responsible for conducting front-end investigations and alleged program abuse from referrals received on the following programs: Food & Nutrition Services Program, Medicaid Programs, Special Assistance (SA), Child Care Services, and Work First Family Assistance (WFFA).
Duties include:
- Assist with investigations and client hearings involving the misuse of aid and assistance and/or clients contesting a reduction in or termination of benefits.
- Receive, review, and evaluate referrals to determine if investigation is warranted.
- Conduct interviews with clients, household members, employers, community agencies, and other sources of information to determine if fraudulent or improper eligibility practices have occurred.
- Calculate overpayment.
- Determine the appropriate course of action in a timely manner, following investigation.
- Prepare and present evidence of the case; document the verdict and sentence imposed; complete appropriate forms for accounting purposes.
- Plan and schedule hearings, appointments, and staff consultations.
- Communicate and coordinate with hearing officer and state officials for appeals and hearings.
- Coordinate client repayments of over-issued benefits.
- Perform other duties of a similar nature or level.
- Perform work during emergency/disaster situations.