Social Work Supervisor III – APS

Work Type
Adult Services

Position Number

Closing Date
May 2, 2024
Posted April 19, 2024

Agency Name
Carteret County Department of Social Services

Work County

Job Contact
Teresa Baker HR Generalist 252.728.8405

Job Location
210 Craven Street
North Carolina
Job Description

General Statement of Duties Performs difficult advanced human support work organizing, managing, and supervising assigned staff engaged in providing social service programs, training, and supervising social work staff, assigning cases and managing caseload, collaborating with community service providers to meet the needs of clients, overseeing the preparation and maintenance of files and records, and preparing reports. Distinguishing Features of the Class An employee in this class coordinates and supervises various social services programs. Work involves ensuring the proper administration of various programs, ensuring compliance with applicable Federal, State, and local laws, rules, and regulations, monitoring program expenditures, surveying and developing programs, coordinating with outside community agencies for the provision of assistance and services, and interpreting policies and procedures. Work is performed under the general direction of the Human Services Director and is evaluated by a review of records, reports, discussions, client feedback, observation, and overall quality of work. Continuous supervision is exercised over assigned staff. Duties and Responsibilities Essential Duties and Tasks • Plans, organizes, and directs social work staff and social work programs in area to which assigned. • Monitors the work of staff through case reviews, progress reports, conferences, and informal discussion to ensure compliance with operational standards and applicable Federal and State laws, rules, and regulations. • Addresses participant or citizen issues received by telephone, electronically, letter, or in person. • Assigns cases to social workers and maintains workload balance; adjusts work procedures to meet program demands; makes recommendations to management on issues which impact programmatic goals, objectives, and policies. • Assists employees with difficult and/or unusual cases. • Testifies in court as needed. • Provides on-the-job training for staff; coordinates formal training for staff. • Completes referrals for various programs and assigns as appropriate. • Reviews program objectives and service delivery needs with staff and formulates specific goals and objectives for the assigned program area; provides input to senior management on long and short-range planning needs for staff and/or unit. • Consults with Director on ward and adult protective cases regarding special circumstances and needs. • Resolves conflicts as a liaison between customer complaints and program satisfaction and compliance; interprets and explains functions of agency programs to customers and others including community agencies. • Discusses disciplinary problems with staff; issues initial oral warnings for disciplinary action. • Interviews applicants for positions supervised and makes recommendations to higher level management on hiring decisions; conducts employee performance evaluations; approves leave requests. • Ensures that clients have access to and receive appropriate and necessary services. • Ensure that cases are adequately evaluated for abuse, neglect, and exploitation and that appropriate actions are taken to ensure the safety and well-being of clients identified as being in need of protective services. • Acts as a surrogate decision maker on behalf of the wards deemed incompetent and as an agent for the Human Services Director. • Establishes and maintains relationships with public and private community based service providers and community groups. • Reviews and shares new program or partner information and policies with management and staff. • Prepares reports and other types of correspondence; oversees the preparation and maintenance of files and records. • Serves in an on-call capacity on a rotational basis with other supervisors. • Serves on various committees; represents the department on assigned committees. Additional Job Duties • Performs related duties as required. Recruitment and Selection Guidelines Knowledge, Skills and Abilities • Thorough knowledge of County and department policies and procedures. • Thorough knowledge of community resources for social services. • Thorough knowledge of applicable local, Federal, and State laws, rules, and regulations. • Thorough knowledge of the philosophy, objectives, practices, and techniques of social work. • Thorough knowledge of the techniques and means of interviewing, counseling, and investigating. • Thorough knowledge in operating standard office equipment and associated software (e.g., Time Force, Northwoods Compass, OLV, etc.) • Thorough knowledge in preparing reports and other types of correspondence. • Ability to perform, organize, and prioritize work independently. • Ability to communicate effectively orally and in writing. • Ability to organize work requirements to ensure timeliness of reports and other requirements. • Ability to plan, organize, assign, and supervise the work of staff and to train and instruct subordinates. • Ability to transition from multiple programs quickly and frequently. • Ability to analyze facts and to exercise sound judgment in arriving at conclusions. • Ability to make arithmetic computations using whole numbers, fractions, and decimals. • Ability to compute rates, ratios, and percentages. • Ability to understand and apply governmental accounting practices in maintenance of financial records. • Ability to perform multiple tasks simultaneously with a high degree of accuracy. • Ability to articulate program policies accurately and professionally even in adverse situations. • Ability to work under pressure within strict time frames. • Ability to work professionally with difficult people, unpleasant subject matters, and with high conflict situations. • Ability to establish and maintain working relationships with clients, associates, elected officials, attorneys, physicians, judges, community organizations, consultants, vendors, government officials, and the general public. Physical Requirements • Work requires the occasional exertion of up to 50 pounds of force to move objects. • Work regularly requires sitting, standing, walking, speaking or hearing, using hands to finger, handle, or feel, climbing or balancing, and repetitive motions, occasionally requires reaching with hands and arms, stooping, kneeling, crouching, or crawling, tasting or smelling, pushing or pulling, and lifting. • Work has standard vision requirements. • Vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly, or quickly. • Hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound. • Work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, operating motor vehicles or equipment, and observing general surroundings and activities. • Work occasionally requires exposure to outdoor weather conditions and fumes or airborne particles. • Work occasionally requires exposure to bed bugs, other pests, and animals. • Work occasionally requires exposure to structural damage and unkempt yards. • Work occasionally requires exposure to blood borne pathogens and may be required to wear specialized personal protective equipment. • Work requires interacting with clients who have mental health issues. • Work is generally in a moderately noisy location (e.g. business office, light traffic). Desirable Education and Experience Graduation from a college or university with a degree in human services, social work, or related field and considerable experience in social work and human services, or an equivalent combination of education and experience. Special Requirements Valid North Carolina driver’s license. Depending upon the area of assignment specific certifications, licensures, registrations, and training may be required within specified time frames as determined by the Director.
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