Social Worker II – Care Management
Work Type
Family and Children’s Services
Position Number
2024-009
Closing Date
January 25, 2024
Posted January 11, 2024
Agency Name
Carteret County Health Department
Work County
Carteret
Job Contact
Teresa Baker
HR Generalist
Carteret County Government
teresa.baker@carteretcountync.gov
252.728.8405
Job Location
3820 Bridges Street
Morehead City
North Carolina
28557
Job Description
Social Worker II – Care Management
The Job
Carteret County Government’s Health Department is seeking a Social Worker II for the Care Management Program. Do you possess a bachelor’s degree in a human services field? Do you want to make a difference in your community? Then, a Social Worker II – Care Management position may be the role for you!
The Location
Office location is at the Health Department in Morehead City, NC.
The Details
Hiring range $46,597.18 - $51,256.90
Posting expires 1/25/2024
Full-time with benefits including paid medical, dental, vision and life insurance; retirement and 401(k) plans; and, paid sick, vacation and holiday leave.
Apply online at https://carteretcountync.gov and click on the Employment link.
The Job Description
General Statement of Duties
Performs intermediate skilled human support work providing case management services for a designated caseload of pregnant women as well as children and families, with sometimes complicated pregnancies or critical health and environmental concerns. Collaborates with the client, and other Community and Health Care Providers, to facilitate client access to those health and social services which enhance the patient’s health/wellbeing and the ability to adhere to the prescribed medical treatment regimen in the most efficient and cost-effective manner possible. Provides services to the patient in a variety of community and clinical settings.
Distinguishing Features of the Class
An employee in this class provides professional social work services in a variety of settings, providing primary, preventive and rehabilitative care management services to individuals and families in the Public Health Programs. Employee independently demonstrates and implements techniques of Professional Social Work and counsels the promotion of health and prevention of disease through outreach. Employee will assist in data collection and review in any project associated with the program. Employees may contribute to a program-level support activity; participate in program or agency-wide planning and quality assurance activities; contribute observations or data related to patient or community trends or practices ideas for improved program performance; and, participate in record audits and other program reviews. This position provides services in two Care Management programs: primarily to clients enrolled in Care Management for High-Risk Pregnancies (CMHRP) and serves as a back-up to the Care Manager in the Care Management for At-Risk Children (CMARC). Work is performed under the direct supervision of the Care Management Supervisor and is evaluated by a review of records, reports, discussions, client feedback, observation, and overall quality of work.
Duties and Responsibilities
Essential Duties and Tasks
- Provides Care Management services in two Care Management Programs (CMHRP/CMARC).
- Attends Program Training Webinars.
- Completes Program Assignments and Program Performance Assessments.
- Assists in program chart reviews and other quality assurance activities.
- Provides requested data metrics for program performance to the Care Management Supervisor as requested.
- Uses professional social work skills to provide case management services to an assigned caseload.
- Completes initial patient assessment and identifies problems, needs, and concerns.
- Accurately identifies and prioritizes patient problems using critical thinking skills.
- Collaborates with client, physician, and other providers to develop a comprehensive plan of care.Assists clients in developing personal goals.
- Schedules encounter sessions in collaboration with the health care team and informs patient of the encounter schedule.
- Effectively communicates plan of care and other patient related activities both verbally and in writing to appropriate personnel and agencies.
- Utilizes skills and assessments to work autonomously in outpatient, community settings, and to communicate with physicians and other providers regarding alterations to plan of care.
- Demonstrates the ability to use teaching, learning and counseling skills.
- Identification and referral - acts as a liaison with hospital, physicians, and other programs to locate qualified patients for this program.
- Contacts/visits all pregnant women and children (birth to 5 years) and families who have Priority Risk Factors related to their pregnancy and/or early development and social needs.
- Any other duty as necessary, including assisting with any public health emergency including but not limited to natural disasters, man-made disasters, influenza pandemics (e.g. H1N1) or other outbreaks of communicable diseases, disaster surveillance and response, to ensure the efficiency of the Health Department.
- Considerable knowledge of and skill in the application of social work theory, practices, principles, and techniques employed in the field of public health and related programs.
- General knowledge of and ability to apply the principles and practices of public health.
- Working knowledge of current social and economic problems relating to public health.
- Working knowledge of available resources and organizations.
- Ability to deal tactfully with others and to exercise good judgment in appraising situations and making decisions.
- Ability to secure the cooperation of clients, to elicit needed information and to maintain effective working relationships.
- Ability to record accurately services rendered and to interpret and explain records.
- Ability to communicate effectively orally and in writing.
- Thorough knowledge of County and department policies and procedures.
- Thorough knowledge of applicable local, Federal, and State laws, rules, and regulations.
- Thorough knowledge in operating standard office equipment and associated software.
- Thorough knowledge in preparing reports and other types of correspondence.
- Ability to make arithmetic computations using whole numbers, fractions, and decimals.
- Ability to compute rates, ratios, and percentages.
- Ability to understand and apply governmental accounting practices in maintenance of financial records.
- Ability to perform multiple tasks simultaneously with a high degree of accuracy.
- Ability to articulate program policies accurately and professionally even in adverse situations.
- Ability to work under pressure within strict time frames.
- Ability to recognize changes in appearance, behavior, and demeanor of clients.
- Ability to recognize safety, health, environmental, and mental health concerns when working with clients.
- Ability to remain unbiased working with different backgrounds and cultures.
- Ability to work professionally with difficult people, unpleasant subject matters, and with high conflict situations.
- Ability to establish and maintain effective working relationships with clients, associates, court staff, law enforcement staff, mental and medical health providers, social agencies, and the general public.
- Ability to perform, organize, and prioritize work independently.
- Ability to communicate effectively orally and in writing.
- Ability to analyze facts and to exercise sound judgment in arriving at conclusions.
- Ability to evaluate and assess client budgeting and financial needs.
- Work requires the regular exertion of up to 10 pounds of force, frequent exertion of up to 25 pounds of force and occasional exertion of up to 50 pounds of force to move objects.
- Work regularly requires sitting, walking, speaking or hearing, using hands to finger, handle, or feel, and repetitive motions, occasionally requires standing, reaching with hands and arms, and pushing or pulling.
- Work has standard vision requirements.
- Vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly, or quickly.
- Hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound.
- Work requires preparing and analyzing written or computer data, operating motor vehicles or equipment, and observing general surroundings and activities.
- Work occasionally requires exposure to blood borne pathogens and may be required to wear specialized personal protective equipment.
- Work occasionally requires exposure to bed bugs, other pests, and animals.
- Work occasionally requires exposure to structural damage and un-kept yards.
- Work requires interacting with clients who have mental health issues.
- Work is generally in a moderately noisy location (e.g. business office, light traffic).
