Child Protective Services Supervisor

Work Type
Family and Children’s Services, Other

Position Number

$55,890 - $95,020 commensurate with experience

Closing Date
February 10, 2022
Posted February 7, 2022

Agency Name
Wake County Health and Human Services

Work County

Job Description

What You'll Be Doing

Child Welfare is an exciting and challenging place to work. Wake County has innovative programs, a training department, an after-hours team and many opportunities for staff engagement. We are seeking a Child Protective Services Supervisor (CPS Supervisor) to join our dynamic team! In addition to leading and guiding staff, the CPS Supervisor has a duty to build and maintain positive productive relationships with the community, peers, colleagues, management teams to include operational managers, consultants, providers, and suppliers. Supervisors are involved in staff recruitment processes for the unit as well as conducting appropriate training, performance reviews, and disciplinary actions as needed.  Positions may be filled for multiple locations The Child Protective Services (CPS) Supervisor's primary job duties include the following:
  • Leading, guiding, and training staff with limited Child Welfare experience as well as seasoned social workers 
  • Identifying ways to assist workers with keeping up with the many demands in Child Welfare, including, but not limited to: paperwork, training, compliance with statutes, state and county policies, and protocols, etc. while keeping up with an abundance of mandated paper work and training
  • Supervising several Child Protective Services staff members
  • Providing oversight and decision making on accepted CPS reports and in-home service caseloads
  • Assigning cases of new referrals for service
  • Consulting with staff on regular service delivery and meeting with staff individually and in a team setting to make case decisions and assess families progress per policy and state law
  • Participating in all assessment and in-home case decision meetings and assisting staff in the development of findings to support the filing of petitions and helping prepare staff for testifying in the Juvenile Court
  • Conducting interviews with staff to review their direct interventions with families and their documentation
  • Participating in CFTs and reviewing safety plans, as well as assessing progress on the service agreements and reviewing the safety of families
  • Discussing and reviewing documentation of assessment and in-home cases
  • Jointly reviewing status of cases leading up to case closure consistent with standards
  • Supervising other teams in the absence of their assigned supervisor, including working after normal work hours in the field as needed
  • Serving as a liaison to other community agencies, including Juvenile Court; helping to develop resources for use of families and taking the lead to collaborate with other Human Services sections to ensure integrated service delivery for the client families
  • Facilitating the development of policy and protocols related to Child Protective Services
  • Managing other Child Welfare functions as assigned

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

  • Masters degree in Social Work (MSW)
  • Three years experience in counseling or social work
  • Equivalent education and experience is accepted

Beyond the Basics (Preferred Education and Experience)

  • At least three (3) years of experience supervising in Child Welfare and/or at least five (5) years of experience in Child Protective Services (Intake, Assessments, In-Home and/or After-Hours)
  • Three years of experience supervising staff with experience doing home visits with the following communities: mental health, juvenile justice, and probation
  • Electronic case management system experience

How Will We Know You're 'The One'?

  • Knowledge, skills, and ability to supervise staff who serve families on an in-home services level and coordinate services to help parents provide a safe and nurturing environment for their children
  • Conflict resolution skills, and the ability to help staff engage non-voluntary clients
  • Excellent interpersonal and communication skills, to include the ability to be confrontational in a professional manner to resolve situations as needed
  • Ability to use data, research, policy, and interpersonal skills to effectively and efficiently supervise a team of CPS In-Home Staff
  • Ability to take initiative, assess processes, provide best practice improvements, and facilitate change management
  • Highly developed communication and interpersonal skills as well as problem-solving skills that are creative and innovative, but within compliance of State policy and practice
  • Ability to manage multiple competing priorities
  • Strong sense of accountability

About This Position

Location: Human Services Center Swinburne Raleigh, NC 27610 Employment Type: Regular Work Schedule: Mon - Fri 8:30 am - 5:15 pm (flexibility needed) Hiring Range: $55,890 - $75,460 commensurate with experience Posting Closing Date: 7:00 pm on 2/10/2022

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.57 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
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