Lead Child Support Agent

LEAD CHILD SUPPORT AGENT Position # 664003 Salary Range:       $46,841- $74,034 Primary Purpose of Position: The primary purpose of this position is to support and assist the Agency in enforcing and modifying existing child support orders. Duties include managing an interstate caseload, providing ongoing training to staff, performing quality assurance to identify and correct areas of concern, and providing caseload coverage for vacant caseloads.  This position is also responsible for working cases that cannot be assigned to line staff, due to ethical conflicts which occur when clients are relatives of current staff or when staff members apply for services. Knowledge, Skills and Abilities: Thorough knowledge of the Child Support Enforcement Program and applicable legal procedures; considerable ability to interview clients, absent parents and related sources, and to investigate cases; considerable ability to organize, analyze, and summarize case information; basic math skills; ability to establish and maintain effective working relationships with agents, clients and absent parents, location resources, offices of the Clerk of Court, Magistrates, District Attorney, Sheriff, other court officials, and private attorneys; ability to orient, train, review work of agents. Minimum Education and Experience: Graduation from high school and three years of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work; and one year in IV-D; or an associate degree in business administration, human resources, law enforcement or closely related degree and two years of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work and one year in IV-D; or a four year degree and one year in IV-D or an equivalent combination of education and experience. Valid North Carolina driver's license required. Bilinguals encouraged to apply. DD 214 is required from applicants claiming a military preference. Posting Date:          04/25/2024 Closing Date:        05/10/2024