Child Support Supervisor II

Work Type
Child Support Enforcement


Closing Date
Open Until Filled
Posted January 4, 2024

Agency Name
Granville County Department of Social Services

Work County

Job Contact
LaToya D. Toussaint, DSS Director 919-603-3312

Job Location
143 Williamsboro Street
North Carolina
Job Description

The primary purpose of the Child Support Supervisor (CSS) II is to direct a medium size Child Support Enforcement Program directly supervising 6-11 employees/Child Support Agents (CSA).  The CSS II primary responsibilities include planning, organizing, directing, and evaluating the program. The person in this role will provide administrative and technical supervision of the agents and resolve major concerns with the local judicial and law enforcement system and provide information for the community. Planning and Organizing (40%)
  • Plans work operations, sets priorities and deadlines, establishes goals for the IV-D program; determines needed staffing, office space, office equipment and justifies to department director, deputy director or regional consultant; plans are usually set six months to one year in advance.
  • Establishes work assignments; makes changes in unit assignments, procedures, and methods-within department policies.
Managing Work and Performance (30%)
  • Establishes, develops, revises work standards for the program and assures compliance.
  • Reviews established manuals, statutes, regulations with staff and explains new policies and procedures.
  • Establishes guidelines in accordance with overall department standards and goals.
  • Reviews program accomplishment on a regular basis through reports and discussions with staff; determines internal procedures needed to achieve overall program mission.
  • Counsels staff regarding grievance policy; may reprimand; acts as first line supervisor in formal actions.
Training (15%)
  • Designs training materials and evaluates on-going staff needs.
  • Provides orientation for new staff and determines training needs.
  • Advises staff on all changes in program, policy, or unit structure during weekly conferences.
  • Provides training and coordinates with state IV-D training services.
Budgeting (10%)
  • Compiles statistics and projects collections for Director; recommends budget needs to Director.
Personnel Functions (5%)
  • Evaluates staff performance.
  • Make recommendations to department Director/Deputy Director on promotions, reassignments, dismissals, or disciplinary actions.
  • Interviews applicants and confers with supervisor on hiring.
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