Economic Services On-Site Support Consultant

The Wake County Economic and Social Services Division provides services such as Food and Nutrition Services (FNS), Family and Children’s Medicaid (FCMA), Adult Medicaid (AMA), Work First (WF) and Child Care Subsidy (CCS). Program and Staff Development is a section within this Division. Program and Staff Development consists of the following teams: NC Fast On-Site Support, Training, Quality Assurance, IT Security, Onboarding, and Appeals. We are currently seeking an Economic Services On-Site Support Consultant, a hybrid position (dual role), to join this dynamic team! The purpose of the Economic Services On-Site Support Consultant is to provide technical expertise and training on all automated systems used by staff in the Wake County Human Services Economic Services Division, and to assist with policy training for Adult Medicaid Programs such as Community Alternative Program (CAP), Long Term Care (LTC), Private Living Arrangement (PLA) and Special Assistance (SA) and Food and Nutrition Services (FNS). May also train staff in other programs as needed including Child Care Subsidy, Work First, Work First 200% Services, Program Integrity and Energy Assistance. Essential functions and responsibilities include:

• Troubleshooting and resolving NC FAST user issues
• Providing training and troubleshooting other automated systems used by staff such as, Work Number, OLV/WIRM, OnBase, SAVE, SharePoint and EBT Edge
• Assisting with designing and delivering training on social services programs, policies and procedures
• Evaluating and recommending improvements to processes and systems

The Basics (Required Education and Experience)

• Bachelor's degree in Human Services, Health, or related field
• Three (3) years of experience related to the area of employment
• A valid driver's license and a safe driving record may be required
• Equivalent education or experience are accepted

Beyond the Basics (Preferred Education and Experience)

• Bachelor’s degree in organizational/industrial psychology, human resources, education, curriculum development or related field
• Four (4) years or more of current experience providing case management and income eligibility determination in a State or County Economic Services program, such as Adult Medicaid or Food and Nutrition Services
• Advanced experience working with NCFAST, State Host on Demand, OnBase, and SharePoint
• Experience with designing online training and videos

How Will We Know You're 'The One'?

• Knowledge of Adult Medicaid Policies (CAP, LTC, PLA, SA) and Food and Nutrition Services
• Ability to train case managers
• Skillsets to troubleshoot and resolve NC Fast and OnBase issues
• Expertise in operating a personal computer and using various software programs (i.e., Microsoft Office products, internet, web-based skills, etc.)
• Ability to use data to track, monitor, recommend and implement changes
• Good communication skills both written and verbal

Location: Human Services Center Swinburne Raleigh, NC 27610 Employment Type: Regular Work Schedule: Mon - Fri 8:00 am -5:00 pm Hiring Range: $22.21- $29.99 commensurate with experience Posting Closing Date: 7:00 pm on 1/31/2022. Please visit the Wake County Careers site to apply for this opportunity.  Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training. NOTE: Wake County Health and Human Services employees are required to be in their current role for a minimum of one (1) year to be eligible to apply for another Health and Human Services position. Upon acceptance of employment you acknowledge that (i) you will rescind your application for any other positions within Wake County Human Services, (ii) after accepting your position with Wake County Human Services you must remain in your role for one (1) year before you are eligible to apply for another position within Wake County Human Services, (iii) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (iv) actively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.