IM PA I

Job Purpose Within this position the employee will be a collaborative and creative problem solver who will be responsible for the change management and goal implementation of the Economic Services programs.  This position provides leadership and manages the delivery of services within the Medicaid (Family and Children and All Adult Medicaid Programs), Food and Nutrition, Work First Cash Assistance, and Economic Services training.   The Income Maintenance Program Administrator I is a member of the management and leadership team. Responsibilities

• Reviews and evaluates work of subordinates in order to monitor work for accuracy and timeliness of employee work. Completes employee performance reviews.
• Analyzes and gathers data by strategizing how to respond and react accordingly.
• Monitors and evaluates office policies and procedures and office workflow ot ensure utilization of employee and meeting customer service needs.
• Responsible for overall short term and long term planning for the economic services programs through the utilization of organized workflow, development of work objectives and ensuring staffing alignment.
• Ensures policies and procedures are being followed consistently.

Skills & Abilities Education & Experience:  Two years of supervisory experience at least one of which must have been in an income maintenance or services program, and preferably with one year of experience in an income maintenance program; or an equivalent combination of training and experience. All DSS positions are subject to reallocation contingent upon funding, agency needs and client population and are subject to perform work during emergency or disaster situations as required and may be required to staff shelter overnight. Computer Skills:  Prior computer skills experience with Microsoft Office products (Word, Excel and PowerPoint). License/Credentials: Possession of a valid NC driver's license.