IMC III – Adult Medicaid Training, QA, and NC Fast Support
Work Type
Economic Services
Closing Date
July 21, 2023
Posted June 28, 2023
Agency Name
Alamance County Social Services
Work County
Alamance
Job Location
319 N. Graham-Hopedale Rd, Suite C
Burlington
North Carolina
27217
Job Description
Job Purpose
Quality Assurance / NCFast Support - Income Maintenance Caseworker III
Within this position employees are responsible for providing quality assurance, technical expertise and training across Economic Services, specifically to the Adult Medicaid division. Through knowledge of Economic Services and Income Maintenance Programs are required and employee will be actively working with cases within the NC Fast system acting as a liaison between the agency and the NC Fast Help Desk.
Responsibilities
- Evaluating case records, benefit amounts and communication with customers to ensure proper procedure is followed in the delivery of customer benefits.
- Planning and conducting multiple training curriculums to include emerging trends found through quality assurance reviews and OSS troubleshooting.
- Maintaining awareness of policy changes across all public assistance programs with Economic Services.
- Acts as an over the shoulder support employee by assisting customers and employees with troubleshooting problem cases in NC Fast System.
- Advising and directing staff on policies and regulations of income maintenance program(s) and NCFAST.