IMC III – FCMT
Work Type
Economic Services
Closing Date
August 18, 2023
Posted August 3, 2023
Agency Name
Alamance County Social Services
Work County
Alamance
Job Location
319 N. Graham-Hopedale Rd, Suite C
Burlington
North Carolina
27217
Job Description
Job Purpose
Family & Children's Medicaid Training / NCFast Support - Income Maintenance Caseworker III
Within this position employees are responsible for providing quality assurance, technical expertise and training across Economic Services, specifically to the Family and Children's Medicaid division. Â Through knowledge of Economic Services and Income Maintenance Programs are required and employee will be actively working with cases within the NC Fast system acting as a liaison between the agency and the NC Fast Help Desk.
Responsibilities
- Writing, designing, developing and continuously improving Family and Children's Medicaid curriculums designed to enhance the competency of individual employees.
- Planning and conducting multiple training curriculums to meet employee needs.
- Maintaining awareness of policy changes across all public assistance programs with Economic Services.
- Acts as an over the shoulder support employee by assisting customers and employees with troubleshooting problem cases in NC Fast System.
- Advising and directing staff on policies and regulations of income maintenance program(s) and NCFAST.