Income Maintenance Caseworker II

Work Type
Economic Services

Position Number
2024-00060

Salary
40,189

Closing Date
March 29, 2024
Posted March 19, 2024


Agency Name
Department of Social Services

Work County
Chatham

Job Location
102 Camp Drive
Pittsboro
North Carolina
27312
Job Description

Job Description

Employees in this class are responsible for the total process of determining/redetermining applicant/client eligibility in a County Department of Social Services (1) for a single income maintenance program which includes the intake, processing, and review functions; or (2) performing one of the above functions for three or more of the income maintenance programs; or (3) performing two or more functions in the Medicaid-Long Term Care Program; or (4) serving as a lead worker at least 25 percent of the time over Income Maintenance Caseworkers I involved with one or two of the income maintenance programs and performing one or two of the intake processing or review functions in the income maintenance programs. Work at this level includes such tasks as the interviewing of clients to obtain required information, completing initial applications, verifying the information obtained, determining eligibility or completing scheduled program reviews. Employees must explain program(s) requirements and options and advise or refer clients to other program services as appropriate. Employees usually report to an Income Maintenance Supervisor. **Hybrid Work Schedule: This position may be eligible for a hybrid work schedule after successful completion of necessary training and probation.

Essential Functions

 
  • Intake, processing and review in one of the following income maintenance programs; Food and Nutrition, Aid to Families with Dependent Children, Medicaid or County Special Assistance); or in performing all functions in one of the income maintenance programs; or in performing two or more functions in the Medicaid-Long Term Care Program; and/or acting as a lead worker over Income Maintenance Caseworkers I.
  • In the intake process, employees are responsible for obtaining all pertinent data concerning the clients' family composition, financial, employment and health status.
  • Employees may also be involved in processing clients' application through the verification of all information obtained during intake.
  • Work may also involve the redetermination or review of the clients' case on a periodic basis, in order to reverify the clients' eligibility for continued participation in the program.
  • The employees' responsibility for determining the clients' initial or continuing eligibility for any given program will depend upon the function or combination of functions performed.
  • Employees with lead worker responsibilities require greater familiarity with program policies and processing functions in order to correct any errors detected during second party reviews.
  • Performs other duties as assigned.
 

Minimum Qualifications

High school diploma or GED and one year of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience.

Knowledge, Skills, and Abilities

 
  • Considerable knowledge of the program/areas of assignment;
  • General knowledge of all agency and community programs and services which could affect the client/applicant;
  • General knowledge of office administrative practices and techniques including use of computers for word processing, data retention, and retrieval;
  • Good mathematical reasoning and computational skills;
  • Ability to read, analyze, and interpret rules, regulations and procedures;
  • Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures;
  • Ability to perform caseworker functions within structured time frames.
Physical Requirements This work requires the frequent exertion of up to 10 pounds of force and occasional exertion of up to 25 pounds of force; work regularly requires sitting, speaking, hearing, using hands to finger, handling, feeling, reaching with hand and arms and repetitive motions, frequently requires walking and occasionally requires standing, stooping, kneeling, crouching, crawling, pushing, pulling and lifting; work has standard vision requirements; work requires vocal communication to express or exchange ideas by means of spoken word; work requires hearing to perceive information at normal spoken levels; work requires preparing and analyzing written or computer data, using measuring devices, operating motor vehicles or equipment and observing general surroundings and activities; work occasionally requires exposure to outdoor weather conditions; work is generally in a moderately quiet location (e.g. business office). Special Requirements Direct experience with NC Fast is desirable. 
Chatham County is fully committed to equal employment opportunity (EEO) principles and issues this anti-discrimination/EEO compliance clause to support and maintain employee’s rights and responsibilities relating to equal employment. The core of equal employment opportunity is the right to work and advance on the basis of merit, ability, and potential, free from prejudice or discrimination. In accordance with the applicable anti-discrimination statutes, executive orders, and other authorities, Chatham County protects employees against discrimination, to the fullest extent of law, on the basis of race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity, age, disability, genetic information, marital status, political affiliation, whistleblower activity, parental status, and military service (past, present, or future), and against retaliation for participation in EEO activity or opposition to discrimination.
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