Income Maintenance Caseworker III (FCMA Applications

Work Type
Economic Services

Position Number
07060

Salary
$40,913.60 - $47,050.64 Annually

Closing Date
March 31, 2024
Posted March 19, 2024


Agency Name
Forsyth County Dept. of Social Services

Work County
Forsyth

Job Contact
Forsyth County HR 336-703-2400

Job Location
741 North Highland Ave
Winston-Salem
North Carolina
27101
Job Description

General Statement of Duties

The Department of Social Services is seeking highly motivated, dependable professionals with advanced communication and exceptional customer service skills for Family & Children’s Applications.

Distinguishing Features

The Income Maintenance Caseworker III position requires the ability to multitask and manage multiple assignments at any given time. The Income Maintenance Caseworker III will assist the supervisor in auditing case records, being a policy resource for staff, and completing various reports and paperwork all within set deadlines. This person will train, coach, and mentor new staff and will assist in being responsible for monitoring the quality and quantity of work produced within the unit. Individuals must support the Forsyth County Guiding Principles of WeCare which include Integrity, Awareness, Accountability, Respect, and Excellence

Minimum Education and Experience

Graduation from high school or GED and two (2) years of experience as a caseworker or investigator in an income maintenance program. A higher education level may be considered as a substitution for all or part of the experience requirement. The preferred candidate will have at least 2 years of experience in Family & Children’s Services policy and one-year processing cases in NCFAST.

Essential Duties and Responsibilities

Essential Duties and Responsibilities Essential functions include but are not limited to:
  • Lead and mentor Income Maintenance Workers in the Income Support Division of Forsyth County Department of Social Services.
  • Work includes training and mentoring Income Maintenance Caseworkers on county policy and procedures,
  • Assisting employees and customers with inquiries, copies, checking agency mail, covering a caseload, processing cases,
  • Providing assistance regarding FCMA Applications programs.
  • Responsible for monitoring and managing the assigned Team in Family & Childrens Applications in the absence of the Supervisor.
  • Interpret complex rules and regulations and use good judgment to make appropriate eligibility decisions.
  • Must have exceptional organizational skills, the ability to perform basic mathematical calculations, the ability to work quickly within deadlines,
  • Must have a basic knowledge of universal computer technology and general office equipment and be able to thrive in a team-oriented environment.
 
Agency
Forsyth County (NC)
Address
201 N. Chestnut St.Winston Salem, North Carolina, 27101
Phone
336-703-2400
Website
http://www.forsyth.cc
Link to Agency Posting Job