Income Maintenance Caseworker II (All Economic Services Programs)

The Department of Social Services is seeking highly self-motivated, dependable professionals to determine eligibility in several Economic Services programs. The successful candidate must have exceptional customer service skills and be able to work with a diverse population. The successful candidate must be able to interpret complex rules and regulations and use solid judgment to make appropriate eligibility decisions. Determining eligibility requires the successful candidate to obtain and verify pertinent data concerning a customer’s family composition, financial, and employment, etc. The candidate must be able to empathically provide information to customers on program requirements based upon the policies of the Department of Health and Human Services. And the successful candidate must be able to utilize agency procedural guides in accomplishing work based on Federal and State regulations. Good mathematical reasoning and computational skills are required. Note** - This position can be filled in a work against capacity at the Income Maintenance Caseworker I classification. A work against capacity allows for the suitable candidate to obtain the required 1 year of experience by working in a lower classification. The lower classification has an hourly starting pay of $17.85.  Once the requirement is met, you will become eligible for an increase in pay equivalent to that of an IMCW II. Hourly starting pay of IMCW II is $18.74.     

Distinguishing Features

  - Basic knowledge of universal computer technology and general office equipment; - Exceptional organizational skills; - Exceptional customer service skills; - Ability to perform basic mathematical calculations; - Ability to work quickly within deadlines; - Ability to type 40 words per minute (or faster) and; - Ability to thrive in a team-oriented environment. This position calls for the ability to work in a fast-paced, evolving environment. Individual must support the Forsyth County Guiding Principles of We Care Integrity, Awareness, Accountability, Respect and Excellence This position calls for the ability to work in a fast-paced, continuously evolving environment. The ability to communicate with customers from diverse backgrounds  

Minimum Education and Experience

Graduation from high school or GED and three years of paraprofessional, clerical or other public contact experience which may include negotiating, interviewing, explaining information, gathering and compiling data, analyzing data and/or the performance of mathematical or legal tasks. **Will consider the following qualifications as a work-against** Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science or a closely related curriculum; or graduation from high school and two years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program; or graduation from high school and three years of paraprofessional, clerical or other public contact experience which included negotiation, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or an equivalent combination of training and experience. One year of experience in an income maintenance program may substitute for two of the three years of relevant experience. An equivalent combination of education and experience may be considered for minimum qualification requirements. Advanced communication skills and customer service experience are preferred. Previous NCFAST experience preferred. Bilingual skills (English/Spanish) are a plus. The preferred candidate possesses a minimum of 1 year experience in Program and 1 year experience in NCFAST.  

Essential Duties and Responsibilities

  - Interviews clients to obtain required information; - Explains program requirements; - Completes initial applications; - Verifies the information obtained from clients and; - Determines clients' eligibility.