Income Maintenance Supervisor II
Work Type
Economic Services
Position Number
10282
Salary
$51,851.00
Closing Date
June 17, 2023
Posted June 14, 2023
Agency Name
Craven County
Work County
Craven
Job Contact
Craven County Department of Social Services
Job Location
2818 Neuse Blvd
New Bern
North Carolina
28561
Job Description
Primary Purpose
This position is directly responsible for the effective operation of the Income Maintenance Unit, which consists IMCW II positions and clerical positions. The primary role of this position is to provide direction and support, to review and to evaluate the work of the assigned staff, to ensure that systems and practices of the staff result in responsive services to clients. This position requires knowledge of Special Assistance, Family and Children’s Medicaid & Adult Medicaid programs, Food & Nutrition Services, Day Care and Program Integrity (fraud).
The supervisor makes assignment of cases and ensures that caseloads are balanced among the IMCW staff. The supervisor plans, assigns and evaluates client flow to ensure that assistance is provided in a timely manner. The supervisor works in conjunction seven (7) with other Income Maintenance supervisors. It is critical that this supervisor and all other supervisors work closely to assure that there are no gaps in service delivery to our clients.
- to provide direction and leadership to IMCW (Income Maintenance Caseworker) staff,
- to interpret and convey information to agency staff, clients and the community about programs, served,
- to train, develop and coach IMCW staff in knowledge and skills needed to perform the job,
- to monitor the work performed and correct any deviations from accepted practices or standards,
- to assist the Income Maintenance Administrator in selecting personnel to fill job vacancies in the unit,
- to network with other agencies and community groups to facilitate interagency cooperation and collaboration for the best interest of the citizens served,
- to guide and support staff in developing special projects or special activities that provide creative solutions to unique problems or circumstances involving the people served.