Processing Assistant III

Work Type
Other

Position Number
10539

Salary
$33,904

Closing Date
October 31, 2023
Posted October 25, 2023


Agency Name
Craven County DSS

Work County
Craven

Job Location
2818 Neuse Blvd
New Bern
North Carolina
28562
Job Description

Primary Purpose
Major purpose of this position is to track case record locations, handle incoming and outgoing correspondences and mail, maintain statistical and compliance logs. This position provides clerical support for the entire Agency. Responsibilities include assembling, distributing, reviewing, data entry, photocopying, and forwarding information to appropriate work teams. This positions the tracking of State and County reports though the NCFAST system. This position also uses the State and County systems for verification of assets.
Essential Functions
 
  • This position has constant contact with all units within the Agency.
  • This position adheres to the strict confidentiality rules enforced by the Agency.  This position is free to offer any information to clients as to the status of the work and their possible waiting period but any information pertaining to their case is left to the worker assigned.
  • Intense visual attention and mental concentration are necessary in this position to assure that order is maintained in lobby waiting area.
  • Universal cross training is required of the Processing Assistant III positions in the unit. This offers the flexibility essential for meeting daily challenges of the fluctuating nature of work flow in the following areas:  file room, switchboard, data processing, receptionist, CPS, Food Stamps, Adult Service Program area, maintain case and State ID numbers, transcribes narratives for case records, mail sorting and distribution, word processing, case set-ups and closures, processing all incoming, outgoing and courier mail, ordering and distributing agency forms, State forms and manual material. Maintain transportation coupons.
  • Scanning
  • Client case records are set up.  Physical locations to and from filing room are tracked electronically.
  • Electronic and mechanical client files are maintained in case number order.
  • The office machines that are used by this position on a regular basis are:  personal computer, Pitney Bowes Connect 200 postage machine and scale, switchboard and scanner.  Materials used are envelopes and copy paper.  Rough drafts accompanied by verbal requests are needed to perform duties.
  • The mail is processed as set forth in the Central Clerical Procedures Manual.
  • This position is directly supervised by the Administrative Assistant II.
  • This position has ready access to a supervisor for questions/concerns.  Worker can also refer to his or her Central Clerical Unit Procedures Manual and the Craven County Department of Social Services Orientation and Procedures Manual, which are in the possession of each member of the Central Clerical Unit.   County/Departmental procedures as well as Administrative Letters are available where applicable to a particular job.   Individual conferences per worker or supervisor request.  Attend regular unit meetings.
  • The position also assists in disaster relief efforts that includes but is not limited to shelter duty. Assignment to emergency shelter duty during times of potentially dangerous or manmade disasters is an essential function of this position and you shall be required to fulfill these duties when instructed.
 
Minimum Education and Experience
Graduation from high school and demonstrated possession of knowledge, skills and abilities gained through at least one year of office assistant/secretarial experience; or an equivalent combination of training and experience.
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