Processing Assistant III
Work Type
Other
Closing Date
September 19, 2021
Posted September 10, 2021
Agency Name
Alamance County Social Services
Work County
Alamance
Job Location
319 N. Graham-Hopedale Road
BURLINGTON
North Carolina
27217
Job Description
Job Purpose
The primary duty of this position is that of reception, and customer service. This position is the first point of contact for customers, community partners, general public, as well as the DSS staff, other agencies, state, and regional representatives calling or visiting the agency. Being resourceful in gathering and giving program information, referring customers and phone calls to the appropriate staff, and the ability to multi-task is essential. Other duties may be assigned to the employee when deemed necessary. This employee must have the ability to interact with people with courtesy and tact in performing public contact duties, and be able to work in a team environment.
Responsibilities
- Perform a variety of functions that include reception, agency-wide switchboard, one on one customer services, and other general administrative tasks; such as scanning, coping, distributing mail.
- Maintain high level of professionalism and to conduct business in an ethical manner at all times
- Detect need for other agency services and make appropriate referrals
- Use a variety of office equipment and systems
- Effectively communicate with customers and the general public
- Gather and give information and instructions regarding the work process and procedures
- Record and compile information based on general guidelines