Processing Assistant IV

This position will be stationed at the front desk/reception area of the Ruin Creek Road location and ensures customers are routed to the appropriate staff and make certain that customers register for all services beneficial to their families. The position must promote the agency’s mission: treat all customers with dignity and respect and promote safety and self-sufficiency for individuals and families in our community.

The diversity of services provided by the agency requires this position to be professional, organized, flexible, culturally competent, and able to multi-task. This position must be able to work in a fast paced environment with a high volume of customers. This position is a source of information for the customers educating them of agency services, programs and other community resources and collaborates with all units to increase the quality and quantity of services, while minimizing customer wait time. This position will complete state logs, compile statistical reports, track monthly referrals, permits and licenses. This position is subject to upcoming changes incurred through NCFAST/Work Support Initiative Graduation from high school and demonstrated possession of knowledge, skills, and abilities gained through at least two years of office assistant/secretarial experience; or an equivalent combination or training and experience.  Strong computer software skills are desired.   Bilingual Person urged to apply.