Sr. Social Services Manager (Staff Development & Training Manager)
Work Type
Family and Children’s Services
Position Number
req12120
Salary
$80,700.92 to $100,876.15
Closing Date
March 5, 2024
Posted February 22, 2024
Agency Name
Mecklenburg County
Work County
Mecklenburg
Job Location
700 East 4th Street
Charlotte
North Carolina
28202
Job Description
At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Youth and Family Services Division (YFS) of the Department of Social Services (DSS) provides a variation of services to safeguard children by strengthening the protective capacities of families whose children’s health, safety and well-being are at risk. The mission of DSS is to strengthen families and communities through a safety-net of services, collaborations, and hope. The Department’s vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients. YFS firmly believes the people who do this work are our most important resource. As such, children and families deserve trained, skillful professionals to engage and effectively assist them. If you have a passion for social work and making a difference in your local community, come join our Youth and Family Services team!
Position Summary
Youth & Family Services (YFS) is currently seeking a motivated individual to serve as a Senior Social Services Manager of the Staff Development and Training Teams. This position reports to the Post Custody Deputy Division Director of Youth and Family Services. The incumbent provides leadership and managerial oversight of the Division’s Training, Practice Model, and Continuous Quality Improvement teams. Plan, develop, and manage human services programs. This senior-level position is also responsible for organizing staff to effectively carry out program activities; implementing program design, development and strategic planning; and ensure compliance with program requirements.
This position will be located at CCOB: 720 E. 4th Street, Charlotte, NC 28202.
Essential Functions
Manage and evaluate assigned staff; process and resolve employee concerns and problems; direct work; coach, counsel, and mentor staff; complete employee performance appraisals; conduct interviews and make hiring recommendations
Ensure operational efficiency while meeting local, State and Federal guidelines
Develop new program policies and procedures that are continually incorporated into the division
Responsible for budgeting, strategic planning, goal setting, measurement, hiring, retaining staff, and ensuring adequate training needs are met
Develop procedures to meet department or program goals, ensuring adherence to regulatory guidelines
Review information with teams or staff members to provide guidance and direction in the delivery of services
Establish performance objectives, conduct periodic reviews and monitors progress
Provide consultation to staff in complex case situations, acute emergencies, or cases which require a high level decision
Review and analyze activity reports and statistics for continuous assessment and improvement of program operation
Identify information and resources necessary to assess community needs
Assist in the development and implementation of program procedures and policies
Coordinate and align services and activities to monitor performance through data collection and reporting
Participation on committees and work groups both internally and with community partners as needed
May be required to staff shelters in the event of a disaster
Minimum Qualifications
Experience:
Minimum of seven years of experience in area of assignment and two years of supervisory experience
Education:
Bachelor's Degree in Human Services or related field.
Combination of relevant education and relevant experience accepted?: Yes
Licenses and Certifications
Requires a valid North Carolina or South Carolina Driver's License
Requires County Driving Privileges
