Child Support Agent Supervisor II

Work Type
Child Support Enforcement

Annually $42,382.34/ Hourly $20.3761

Closing Date
Open Until Filled
Posted October 20, 2023

Agency Name
Duplin County Dept of Social Services

Work County

Job Contact
ANGELA M. MILLER HR Officer/Interview Coodinator/Admin Assist DUPLIN COUNTY DEPT. OF SOCIAL SERVICES Office # (910) 296-2228 Agency # (910) 296-2200 Mail P.O. Box 969, 423 N. Main Street, Kenansville, NC 28349 e-mail county web: ​

Job Location
423 North Main Street
North Carolina
Job Description


DEPARTMENTDUPLIN COUNTY SOCIAL SERVICES GRADE: 62                         BASE SALARY: Annually $42,382.34/ Hourly $20.3761 OPEN: October 17, 2023        “Open Until Filled” GENERAL DESCRIPTION OF DUTIES The purpose of this position is to supervise and administrate the Child Support Program to ensure the program operates efficiently and effectively so that all children receive necessary and needed support from non-custodial parents. Employee performs other duties as assigned. SPECIFIC DUTIES AND RESPONSIBILITES The list of essential functions, as outlined herein, is intended to be representative of the tasks performed with in this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. Requires knowledge of the Child Support Enforcement Program, laws governing child support, policies and procedures as defined by Agency, State and Federal regulations. Plans, organizes and manages nine (9) professional agents and one (1) clerical worker. to ensure the program operates efficiently. Monitors the program to ensure State and Federal guidelines and time frames are met. Manages a caseload of relative (employee-related) and conflict cases. Monitors cases for delinquency. Reviews and adjusts the support orders. Provides in-depth investigations and prepares cases for court to enforce child support orders. Types court orders and obtains appropriate approval and signatures on the legal documents. Files orders with the Clerk of Court and forwards copies to the appropriate parties. Coordinates work flow between other units within the agency, clerk of court district attorneys, judges, IV-D attorney and law enforcement personnel. Establishes and plans workloads and work flow. Writes unit policy and procedures in accordance with changes that may occur. Develops procedures to improve efficiency and makes organizational changes when necessary. Instructs workers which duties need to be prioritized. Is the mediator for dissatisfied custodial and non-custodial parents whose workers whenever there is a problem with a worker. Services on committees as requested by the Director or Income Maintenance Administrator. Holds group and one on one conferences with employees on a regular basis. Monitors expenditures for legal services, paternity testing and Child Support collections on a monthly basis. MARGINAL FUNCTIONS Assists workers and other supervisors when time permits or as needs arise. Performs other duties as assigned. MINIMUM TRAINING AND EXPERIENCE Graduation from high school plus five years of experience in investigative, judiciary, eligibility, attorney’s office or related work which provides the knowledge, skills, and abilities needed to perform the work, including one year of IV-D experience; or four year degree plus two and one half years of work experience in the Child Support Enforcement Program: or Associate of Arts Degree in business, human resources, law enforcement or closely related field and three , years of experience in investigative, judiciary, eligibility, attorney’s office or related work, including one year of IV-D experience. KNOWLEDGE, SKILLS, AND ABILITIES Thorough knowledge of Child Support Enforcement Program, related legal procedures, judicial operations; considerable knowledge of office management practices and procedures; considerable knowledge of supervisory practices and management techniques. Skill in interviewing techniques, investigating, and analyzing case variables. Ability to organize and summarize case information. Ability to represent program in oral and written forms. Ability to plan, direct, monitor and develop the program and supervise staff. SPECIAL REQUIREMENTS All employees should possess a valid North Carolina driver’s license. All employees may be requested to perform other duties as assigned. All employees may be required to assist county operations during a State of Emergency, disaster or other county event
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