Knowledge, Skills and Abilities
- Reviews case records in Child Welfare and Adult Services.
- Evaluates the quality of work performed and adherence to federal, state, county laws, policies and standards; assures policy is followed, assessments are complete, and that sound judgment is used in making case decisions.
- Makes field visits with social work staff to assess their field skills levels.
- Attends agency meetings where cases are staffed to determine the depth of social work provided.
- Documents information obtained during record reviews and communicates to the Health & Human Services Director, DSS Assistant Director, Program Manager and Social Work Supervisor.
- Makes recommendations on staff training, performance improvement plans and other essential activities that are focused to improve quality and productivity.
- Assists management in reaching decisions on future activities or operations for specific programs.
- Designs and conducts evaluation studies from inception through reporting results; includes State and County performance measures and identifying issues and making recommendations for improvement.
- Presents results of evaluation studies, customer and staff surveys, focus groups, etc.; develops possible course of action with justification.
- Develops and implements an on-going plan for the periodic assessment, evaluation, and recommendations in customer service within the Department.
- Directs both short-term and long-range planning with the Rockingham Health & Human Services/DSS through direct activity and the provision of technical assistance staff.
- Develops and maintains basic management and program statistics regarding DSS clients, DSS services, and Rockingham County socio-economic conditions using identified data sources.
- Leads activities designed to improve and measure performance of agency programs in support of family-centered outcomes in the Child Welfare Services programs.
- Responds to request for human services information using various internal and external sources.
- Serves as liaison with external agencies planning research projects or conducting research on DSS Child Welfare programs.
- Facilitates Child and Family team meetings as needed.
- Serves as Disaster response/Shelter staffing/EOC staffing as needed.
- Other duties as assigned.
Thorough knowledge of related industry, organization and department policies, practices and procedures, including facilitator training. Thorough knowledge of related industry, organization and departmental legal guides, recommendations, best practices, ordinances and laws. Thorough knowledge of social work principles, techniques and practices and their application to specific casework and community problems. Thorough knowledge of behavioral and socioeconomic problems and their treatment and governmental and private organizations and community resources. Through knowledge of the laws, regulations and policies which govern social work programs. General knowledge of the methods and techniques of social research and evaluation. General knowledge of evaluation techniques and the provision of services. Some knowledge of computer-assisted statistical programs and working statistical analysis of data. Ability to design data gathering instruments and to assess the validity of information obtained from these instruments; to analyze data and to draw conclusions from the analysis pertaining to the evaluation or record and program/policy. Ability to make oral and written presentations on the analysis of the data. Ability to use standard office equipment. Ability to use standard office software (spreadsheets, word processing, presentations, databases, etc.). Ability to use standard accounting software.
This work requires the occasional exertion of up to 10 pounds of force; work occasionally requires standing, walking, sitting, speaking or hearing, using hands to finger, handle or feel, stooping, kneeling, crouching or crawling, reaching with hands and arms, pushing or pulling, lifting and repetitive motions; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data and observing general surroundings and activities; work has minimal exposure to environmental conditions; work is generally in a moderate noise level location (e.g. business office with computers and/or printers, light traffic).