Income Maintenance Caseworker I

Under general direction, this employee performs paraprofessional work involving gathering information for the determination or redetermination of the eligibility of applicants requesting financial, medical, or food assistance through the Department of Social Services. This worker is primarily responsible for greeting customers, answering the phone, processing mail, copying, faxing, directing incoming calls and providing assistance to customers and staff. Essential functions include interviewing, gathering information, taking and reviewing applications and re-certifications for Food and Nutrition, Medicaid, Work First Family Assistance, Child Care, Energy and Crisis programs; reporting and documenting as changes occur in the household or income; entering and maintaining case data in the NC FAST software system; processing incoming agency mail; and maintaining records, files and confidentiality. Employee must have good communication, interpersonal and computer skills. Work is evaluated through case review, observation, customer feedback and periodic conferences.