Income Maintenance Caseworker II
December 15, 2021
Posted November 30, 2021
Alamance County Social Services
319 N. Graham-Hopedale Road
Primary Purpose of Position: This position is part of the Economic Services Unit, which provides medical and/or food and nutrition benefits for residents of Alamance County. Examples of Duties: Interviews clients and/or collateral contacts to gather information, to secure medical, work history, and other income information, and to determine need and eligibility for human services. Verifies information and investigates discrepancies, while maintaining an ongoing caseload. Assists clients in retaining public assistance benefits by updating information in client file and state eligibility systems. Follows policies and procedures related to eligibility determination and redetermination. Uses information technology to determine eligibility, to record notes, and to manage records. Documents eligibility decisions and retains copies of client information, financial, psychological, medical, vocational, and court records in order to provide accountability for the expenditure of state and federal funds by recording information in case logs and client files. Provides clients with information about the availability of services and refers them to appropriate agencies or community programs. Knowledges, Skills, and Abilities: Considerable knowledge of all agency and community programs and services which could affect the client/applicant. Good mathematical reasoning and computational skills. Ability to read, analyze, and interpret a variety of regulations, policies, and procedures of varying complexity. Ability to work independently and prioritize work. Ability to instruct and evaluate the work of lower-level employees. Ability to train employees in new and existing rules, regulations, policies and procedures. Ability to understand the needs and problems of clients/applicants. Ability to perform caseworker functions under and within structured time/frames. Minimum Training and Experience Requirements: One year of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience. All DSS positions are subject to reallocation contingent upon funding, agency needs and client population and are subject to perform work during emergency or disaster situations as required and may be required to staff shelter overnight.