Income Maintenance Caseworker III

Description of Job Duties:    The primary purpose of this position is to assist Supervisor with orientation and assisting with ongoing training for team members, tracking, reviewing, and reporting IM program application information, and following policies and procedures.  Position must be available to provide casework consultation and decisions as well as exhibit other leadership abilities.  Position is responsible for lead casework in the Adult Medicaid Program.  Major functions include problem analysis/identification/resolution, reporting results of analysis, computing team processing time, assisting with the monitoring of client traffic flow, and assisting with training current staff.  Additional responsibilities include being available to assist caseworkers with any casework function, assisting supervisor with planning short term goals and objectives for the Adult Medicaid Unit and assisting with preparations for local and state hearings.  Position works independently with full support from supervisor and Income Maintenance Administrator. This position is also responsible for representing the agency for speaking engagements throughout the community.  This position is responsible for the LIS Work Queue and the SDX Work Queues. This worker must utilize the online NC FAST Program, Manuals, and DSS Administrative Letters as appropriate.  This employee is expected to make the final decision in determining eligibility by applying written policy, but be able to recognize situations that should be referred to the Supervisor for clarification.  This worker must provide excellent customer service and maintain accurate documentation and organized electronic records.   This employee will learn and use programs Compass Pilot and Compass Appointments (Compass Co-Pilot, if issued a DSS iPad) as required by position to do, but not limited to: request leave, schedule/receive appropriate appointments, set up virtual files, scan/retrieve documents, receive/send tasks.  Experience using Microsoft Office (Word, Excel, etc.) required.

Educational/Experience Requirements:

• Two years of experience as an Income Maintenance Caseworker