Income Maintenance Technician

Primary Purpose of Position: The primary purpose of this position is to complete clerical and receptionist duties for both the Child Care Subsidy Unit and the Employment Services Unit. This position will answer phones, register clients, receive and review applications, handle mail, use NC FAST and update spreadsheets and logs. Knowledge and Skill Requirements: Good mathematical reasoning and computational skills. Ability to communicate with clients, applicants, and the public to obtain data, and to explain rules and procedures. Ability to understand the needs and problems of clients/applicants. Ability to learn the program area of assignment. Minimum Training and Experience: Graduation from high school and two years of paraprofessional or clerical public contact experience which should have included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data, and/or the performance of mathematical or legal tasks; or graduation from high school and one year of experience in an income maintenance program; or an equivalent combination of training and experience.