Lead Caseworker (Senior Human Services Caseworker)

Work Type
Economic Services, Other

Position Number

$39,812 - $52,698

Closing Date
November 30, 2020
Posted November 23, 2020

Agency Name
New Hanover County

Work County
New Hanover

Job Location
1650 Greenfield St.
North Carolina
Job Description

Essential Duties
The New Hanover County Department of Social Services has is seeking experienced Human Services caseworkers to serve as a lead to caseworker staff aiding citizens in need of economic assistance.  This role will serve in the absence of supervisors and may be assigned to support any of the economic services units in the agency.  Duties include conducting reviews of case actions taken by new and seasoned caseworkers; serving as subject matter expert for policy and technical expert concerning automated systems; serving as a mentor to staff; advising caseworkers on policy interpretation and helping to resolve problem cases; assisting in the development and implementation of performance improvement and corrective action plans; compiling and entering data into appropriate computer databases; remaining abreast of policy changes and assisting with communicating changes and recommending training areas needed; and assisting with special projects associated with agency priorities as identified.
New Hanover County's Consolidated Human Services Agency is a single county agency that provides any combination of Public Health and Social Services throughout the county.  The Social Services department is comprised of a team of over 320 dedicated professionals seeking to serve the citizens of our county through providing essential human services.  The department is a part of a dynamic, professional county organization with a clear vision as a vibrant, prosperous, diverse coastal community, committed to building a sustainable future for generations to come.  Ideal candidates for the department of social services have excellent customer service, organizational and computer skills, the ability to problem solve and make critical decisions and above all, an overwhelming desire to serve the citizens of our county. New Hanover County strives to hire the best and the brightest employees who are committed to public service.  Our employees enjoy an innovative, energetic and employee-focused work environment with top down support that embraces bottom up ideas and engagement.  Our talented team of professionals have a passion for providing care and services that effect change on the everyday lives of the citizens they encounter.  Our shared values of professionalism, innovation, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers.  If this sounds like an organization that models the values you uphold, we invite you to come and be a part of the exciting, healthy and progressive team at New Hanover County.   Minimum Qualifications Associate's Degree in Human Services Technology, Criminal Justice, Business Administration, or related field and two (2) years of experience as a universal, economic services or income maintenance caseworker with experience working in multiple economic assistance program areas, or an equivalent combination of education and experience. Food and Nutrition Services experience strongly preferred.  Must have excellent computer skills, research and organizational skills, and interpersonal skills.  Must have excellent communication skills and a comfort level with delivering training materials to large and small groups.  Must possess excellent computer skills sufficient to use NC FAST, NC's online case management system, as well as various other search engines and software programs.  Demonstrated experience mentoring employees in a human services setting is strongly preferred.     Other Information Hours are 8:00 - 5:00 Monday - Friday. Must be available to work during emergency situations.  
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