Public Information Assistant V

PUBLIC INFORMATION ASSISTANT V Position # 614501                                                                  Salary Range:       $34,955 - $55,247 Primary Purpose of Position:  The primary purpose of this position is to resolve Program Integrity reports, take reports of fraud, complete fraud referrals (if necessary) and maintain the Program Integrity file rooms.  This position monitors the issuance of EBT (Electronic Benefits Transfer) cards to ensure that eligible households are able to access their Food and Nutrition Services benefits in a timely manner.  This position also assists the Program Administrator and Program Managers with special projects.  This position may be called upon to fill in at the front desk and/or mailroom Knowledge, Skills & Abilities:  Substantive knowledge of office or work unit procedures, methods and practices. Substantive knowledge of and ability to use correct grammar, vocabulary, spelling, proofreading and office terminology to compose and/or proofread correspondence, reports and materials. Substantive knowledge of accounting procedures, applicable mathematics and their application in the work environment.  Skill in communicating effectively both orally and in writing.  Considerable ability to record, compile, summarize and analyze data. Considerable ability to review and process information to determine conclusions, actions or compliance with applicable laws, rules or regulations. Considerable ability to analyze work situations and interpret program content in making decisions and explaining policies, regulations and programs.  Considerable ability to exercise judgment, discretion and negotiation skills in problem situations.  Ability to learn, interpret and explain policies, regulations and programs.  Ability to independently respond to inquiries and coordinate a variety of resources in acquiring and disseminating information.  May require ability to train and manage a group of employees. Minimum Training and Experience:  Graduation from high school and demonstrated possession of knowledge, skills and abilities gained through at least three years of offices assistant/secretarial experience; or completion of a two-year secretarial science or business administration program with one year of responsible experience as described above; or an equivalent combination of training and experience. Additional Training/Experience:  To be able to perform the duties and responsibilities in this position, one year of on the job training is required.