Sr Social Services Manager – Services For Adults

Salary Range: $80,700.00 to $100,876.00 per year.  This is an exempt (salaried) position.  Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job. At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too.  Join us and build an exceptional experience for yourself, and a better working world for all. The Mecklenburg County Department of Child, Family, & Adults Services strives to strengthen families and communities through a safety-net of services, collaborations, and hope.  Our vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients.  Services For Adults (SFA) is a part of the Adult Services Division of the Mecklenburg County Department of Child, Family, and Adult Services.  The division is responsible for four main program areas: Adult Social Work Services, Community Social Work, the Senior Citizens Nutrition Program, and the Mecklenburg Transportation System (MTS).  

Position Specific Information

Mecklenburg County Child, Family, and Adult Services is seeking a seasoned, human services professional to lead a variety of different initiatives for the Adult Services Division. The ideal candidate is well-versed in the importance of social determinants of health and their effect on overall wellbeing, including food security and the transportation needs of residents eligible for publicly funded services and resources. To be successful, the senior manager will need to immerse themselves in the community and be intentional around collaboration with community members, key stakeholders, and partners to build a robust array of services and supports for Mecklenburg County residents, particularly seniors. The successful candidate should have a proven track record of strategic thinking and innovation as it relates to serving seniors.

 

Position Summary

Plan, develop, and manage human services programs. This senior-level position is responsible for organizing staff to effectively carry out program activities; implementing program design, development, and strategic planning; and ensure compliance with program requirements.

 

Essential Functions

·         Manage and evaluate assigned staff; process and resolve employee concerns and problems; direct work; coach, counsel, and mentor staff; complete employee performance appraisals; conduct interviews and make hiring recommendations ·         Ensure operational efficiency while meeting local, State and Federal guidelines ·         Develop new program policies and procedures that are continually incorporated into the division ·         Responsible for budgeting, strategic planning, goal setting, measurement, hiring, retaining staff, and ensuring adequate training needs are met ·         Develop procedures to meet department or program goals, ensuring adherence to regulatory guidelines ·         Review information with teams or staff members to provide guidance and direction in the delivery of services ·         Establish performance objectives, conduct periodic reviews and monitors progress ·         Provide consultation to staff in complex case situations, acute emergencies, or cases which require a high-level decision ·         Review and analyze activity reports and statistics for continuous assessment and improvement of program operation ·         Identify information and resources necessary to assess community needs ·         Assist in the development and implementation of program procedures and policies ·         Coordinate and align services and activities to monitor performance through data collection and reporting ·         Participation on committees and work groups both internally and with community partners as needed ·         Some positions may be required to supervises enrollment and eligibility activities performed in the NC FAST system ·         May be required to staff shelters in the event of a disaster

 

Minimum Qualifications

Experience:  Minimum of seven years of experience in area of assignment and two years of supervisory experience

Education:  Bachelor's Degree in Human Services or related field.

Combination of relevant education and relevant experience accepted?  Yes

Licenses and Certifications ·         Requires a valid North Carolina or South Carolina Driver's License ·         Requires County Driving Privileges

 

Preferred Qualifications

Demonstrated knowledge in developing and implementing strategic plans and evaluation.   Develop and oversee financial budgets on an annual and quarterly basis.   Identify, flag, and analyze potential financial and budgetary risks.   Strong problem-solving and decision-making abilities.   Proven track record of successful leadership and team management.   Knowledge of NC Division of Aging (DoA) and Adult Services Programs.   Knowledge of public health interventions and strategies to reduce food insecurity and increase access to and consumption of healthy, affordable foods.   Knowledge of the Department of Transportation (DOT) and Federal Transit Administration (FTA) policies, procedures system applications.