Adult Medicaid – Eligibility Caseworker II

"Join us September 22nd from 9 - 5 for a 'Hiring Event' at Wake County Office Park, Commons Building"

What You'll Be Doing

If you have a keen sense of attention to detail, thrive in a fast-paced work environment, and are interested in providing excellent customer service while assisting the residents of Wake County, keep reading! This may be the career you're looking for! We are hiring Adult Medicaid Eligibility Caseworker IIs to serve in positions at multiple locations throughout the county following a hybrid work schedule -- 50% in the office and 50% virtually. These positions may interact extensively or minimally with the client – in person or on the phone. Not familiar with Adult Medicaid policies yet? Don't worry; training will be provided! The Eligibility Caseworkers work in a fast-paced environment with tight deadlines within a team of professionals focused on agency goals and outcomes. Adult Medicaid Eligibility Caseworker IIs determine eligibility based on factors such as income, family size, medical information, medical evaluations/health conditions, resources, deductible expenses, and needs. The primary job duties of an Adult Medicaid - Eligibility Caseworker II include:

• Providing case management services by completing an assessment and determining initial eligibility for Adult Medicaid
• Entering all required data into computer systems in order to authorize benefits
• Referring household to outside community resources if needed
• Maintaining a thorough knowledge of all policy and procedures by attending training and keeping abreast of all policy changes
• Providing back up for other Caseworkers
• Providing accurate and timely documentation and utilizing document management system for caseload management