Economic Services On-Site Support Consultant

Work Type
Economic Services

Position Number
req4833

Salary
$22.90 - $30.91 commensurate with experience

Closing Date
February 21, 2023
Posted February 17, 2023


Agency Name
Wake County Government

Work County
Wake

Job Location
Human Services Center Swinburne
Raleigh
North Carolina
Job Description

We are seeking a flexible and innovative On Site Support Consultant who will perform in a hybrid role focusing on both consulting and training, ensuring this team continues to meet their goals. Primary focus is to troubleshoot NC FAST user issues and train staff mainly in Food and Nutritional Services (FNS) and Adult Medicaid Programs, on policies such as, CAP, LTC, PLA, SA.  Other programs are as needed, (i.e.  Child Care Subsidy, Work First, WF 200% Services, Program Integrity and Energy Assistance programs; NCFAST, Work Number, OLV/WIRM, OnBase, SAVE, SharePoint and EBT Edge.) Primary duties include:
  • Training Staff on Food and Nutritional Services (FNS) and Adult Medicaid Program policies, such as, CAP, LTC, PLA, SA. Could also assist with other programs as needed
  • Providing NC FAST technical expertise, training and over the shoulder support on automated (internal and external) systems used by staff in the Economic Services Division to include (Work Number, OLV/WIRM, OnBase, SAVE, SharePoint and EBT Edge); and troubleshooting NC FAST user issues
  • Creating practice job aids, FAQs, error reports when needed, to support the training and quality goals of the division. Developing and providing policy guidance, technical assistance, and training related job aids that allow staff to practice the use of the tools and see results
  • Evaluates and recommends improvements to processes and systems. Meets regularly with Team Leads, Supervisors, and & Program Managers, in order to identify gaps and/or problems in using technology tools and/or systems
Link to Agency Posting Job