Income Maintenance Caseworker III – Lead Worker

Performs difficult advanced human support work involving determining the eligibility of applicants/recipients to receive assistance under social service income maintenance programs, collaborating with community service providers to meet the needs of clients, preparing and maintaining files and records, and preparing reports. Serves in a service maintenance role within an assigned eligibility program of the Department of Social Services. Work may include performing as a lead worker over a group of Income Maintenance Caseworker II’s, spending 75 percent of time completing duties similar to an Income Maintenance Caseworker II and 25 percent of time performing lead worker duties. Work may also include serving as a trainer for new employees within the assigned eligibility program. The employee is responsible for developing and implementing training material for the assigned program and tracking the progress of the new employee. The employee performs a wide range of tasks in the eligibility determination/re-determination process requiring an in-depth knowledge of all income maintenance programs and processes. The employee may also be responsible for performing complex tasks and functions within the Medicaid long-term care program. An employee in this capacity assumes responsibility for the resolution of complex problems in which actions can have a considerable effect on clients, medical institutions and the agency.